Bilingual Call Center Representative

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Yesterday

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

💵 $19 - $24 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Porch Light Health

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Wellness • B2C

Porch Light Health is a regional healthcare provider specializing in addiction treatment and recovery services across Colorado and New Mexico. The organization operates a network of over 60 in-person clinics, mobile medical sites, and telehealth programs offering evidence-based care including medications for addiction treatment (MAT) such as buprenorphine/Suboxone, naltrexone, methadone, and long-acting injections, alongside behavioral health, psychiatry, case management, and services for special populations (teens, pregnant people, veterans, LGBTQIA+, BIPOC, first responders). Porch Light Health emphasizes outpatient and ambulatory medically supervised withdrawal services, community partnerships, accessibility features, and broad insurance coverage to expand access to treatment.

51 - 200 employees

🧘 Wellness

👥 B2C

📋 Description

• Answer phones for clinic system • Schedule and pre-register patients for appointments, outpatient visits, procedures, and other appointments. • Confirm patient information including demographic and insurance information. • Educate patients on procedure preparations, appropriate dress requirements, special instructions. • Prioritize work for optimal reimbursement and to avoid financial risk to both patient and clinic. • Refer self-pay patients to financial counseling. • Coordinate patient encounter utilizing multiple system applications: various scheduling applications, clinical operating systems, eligibility verification systems, medical necessity applications, scanning repository.

🎯 Requirements

• High School diploma or equivalent • One (1) year customer service • Knowledge of medical terminology, insurance and billing • Bilingual in Spanish

🏖️ Benefits

• 401(k) • Dental insurance • Health insurance • Vision insurance • Paid time off • Discretionary bonus