PortPro
Transport • SaaS
PortPro is a privately-owned technology company that specializes in providing advanced operational software solutions tailored for drayage carriers and freight brokerages. Their platform is designed to enhance drayage operations by improving communication, operational efficiency, and customer satisfaction. Utilizing a modern Transportation Management System (TMS), PortPro focuses on helping companies streamline their processes, improve cash flow, boost operational performance, and grow their business. The company's award-winning software supports both asset-based and non-asset based divisions, enabling seamless integration and comprehensive management of drayage trucking and brokerage operations. PortPro is recognized for their customer support and innovative technology offerings that empower clients to achieve greater transparency and efficiency in their operations.
Customer Support Representative - Tier 2
Job not on LinkedIn
July 15
PortPro
Transport • SaaS
PortPro is a privately-owned technology company that specializes in providing advanced operational software solutions tailored for drayage carriers and freight brokerages. Their platform is designed to enhance drayage operations by improving communication, operational efficiency, and customer satisfaction. Utilizing a modern Transportation Management System (TMS), PortPro focuses on helping companies streamline their processes, improve cash flow, boost operational performance, and grow their business. The company's award-winning software supports both asset-based and non-asset based divisions, enabling seamless integration and comprehensive management of drayage trucking and brokerage operations. PortPro is recognized for their customer support and innovative technology offerings that empower clients to achieve greater transparency and efficiency in their operations.
📋 Description
•We are seeking an experienced Tier 2 Support Specialist. The Tier 2 Support Specialist is responsible for providing advanced technical support to customers and troubleshooting complex issues that cannot be resolved by the Tier 1 team. This role requires a deep understanding of PortPro products and services as well as excellent communication and problem-solving skills.
🎯 Requirements
•Bachelor’s degree in Computer Science, Information Technology or related field preferred •3+ years of experience in technical support or a related field •Strong understanding of computer hardware, software, and networking •Excellent verbal and written communication skills •Strong problem-solving and analytical skills •Ability to work well in a fast-paced, dynamic environment •Excellent customer service skills •Knowledge of Freshdesk a plus
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