Positivo S+
B2B • Cybersecurity • Enterprise
Positivo S+ is a managed service provider (MSP) and technology services division of Positivo Tecnologia that partners with businesses to deliver end-to-end IT operations, cloud and infrastructure management, cybersecurity, digital workplace solutions, and data & analytics. The company offers 24/7 observability and automation, cloud migrations, security operations (SOC), identity & access management, network operations, business continuity, and master data management, emphasizing scalable, user-friendly interfaces, cost optimization and proactive monitoring for enterprise customers.
Bilingual Customer Service
Job not on LinkedIn
November 19
🗣️🇪🇸 Spanish Required
🗣️🇧🇷🇵🇹 Portuguese Required
Positivo S+
B2B • Cybersecurity • Enterprise
Positivo S+ is a managed service provider (MSP) and technology services division of Positivo Tecnologia that partners with businesses to deliver end-to-end IT operations, cloud and infrastructure management, cybersecurity, digital workplace solutions, and data & analytics. The company offers 24/7 observability and automation, cloud migrations, security operations (SOC), identity & access management, network operations, business continuity, and master data management, emphasizing scalable, user-friendly interfaces, cost optimization and proactive monitoring for enterprise customers.
📋 Description
• Order Cycle Management: Manage, monitor and ensure the smooth flow of the entire order process (from entry to invoicing/delivery), actively working to resolve backlogs and outstanding issues in collaboration with Sales, Logistics, Finance and Supply Chain; • Key Account Support: Act as the focal point for specialized service to major accounts and distributors, interfacing to resolve complex problems, provide information (products, lead times, pricing) and participate in operational/strategic meetings with clients; • Analysis and Optimization: Anticipate and resolve billing issues (rejections/returns), monitor contract compliance, ensure documentation is audit-ready and analyze current processes to propose improvements in efficiency, control and quality for both internal teams and the customer.
🎯 Requirements
• Advanced English (daily communication with clients and global internal teams) – required. • Previous experience in Customer Service, Inside Sales, Order Management or related areas. • Knowledge of the complete order-to-cash cycle. • Ability to handle multiple demands, a sense of urgency and a strong problem-solving focus. • Good communication, organizational and analytical skills. • Intermediate/advanced Spanish will be considered a plus. • Experience with large distributors or strategic accounts will be considered a plus. • Experience with ERPs (SAP, Oracle or similar) will be considered a plus. • Experience supporting LATAM markets will be considered a plus.
🏖️ Benefits
• Medical and dental plans. • Life insurance. • Meal and food vouchers. • Transportation voucher. • Employee discount club. • Access to Wellhub (gyms). • Mente Tranquila (mental wellness program). • Discount on Positivo products. • Elleve Performance: discounts on universities and courses. • And much more.
Apply NowSimilar Jobs
November 18
Legal Assistant supporting family law team with document preparation and client communication. Organizing case files and assisting in legal research to ensure smooth case progress.
November 3
Customer Service & Sales Associate at Pearl Talent supports sales representatives and drives revenue growth through lead generation and customer relationship management. Role blends inside sales, customer service, and proactive outreach.
🗣️🇪🇸 Spanish Required
October 29
General Support Specialist engaging with B2B and residential customers remotely. Resolving inquiries and providing sales support while managing technical issues in a fast-paced environment.
October 28
Customer Support Assistant responsible for handling customer inquiries via email and Whatsapp. Collaborating with other departments to ensure customer satisfaction, working remotely for N1 Negócios Digitais Ltda.
🗣️🇧🇷🇵🇹 Portuguese Required
October 28
Customer Service Professional responsible for online client service, managing schedules and experience tracking. Engaged in document management and client interactions online.
🗣️🇧🇷🇵🇹 Portuguese Required