Mid-Level Support Analyst

October 28

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Positivo S+

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B2B • Cybersecurity • Enterprise

Positivo S+ is a managed service provider (MSP) and technology services division of Positivo Tecnologia that partners with businesses to deliver end-to-end IT operations, cloud and infrastructure management, cybersecurity, digital workplace solutions, and data & analytics. The company offers 24/7 observability and automation, cloud migrations, security operations (SOC), identity & access management, network operations, business continuity, and master data management, emphasizing scalable, user-friendly interfaces, cost optimization and proactive monitoring for enterprise customers.

1001 - 5000 employees

Founded 2009

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Serve as the unit's focal point for support, providing local and remote support (Level 1 and 2) • Provide in-person and phone support to internal employees • Diagnose and resolve hardware, software, and network issues • Maintain and configure computers, printers, and peripherals • Support Microsoft 365 tools and Windows 11 • Use remote access tools and ITSM systems for ticket management • Apply best practices in customer service and information security

🎯 Requirements

• Bachelor's degree in IT or a related field • Previous experience in Service Desk and Field Service (Level 1 and 2) • Knowledge of hardware maintenance and basic networking • Experience with Microsoft 365, Windows 11, and remote access tools • Ability to support users at different skill levels • Experience using ITSM systems for ticket tracking and management

🏖️ Benefits

• Meal/food allowance • Commuting/transport allowance • Medical and dental plans • Life insurance • Employee discount club • Access to Wellhub (gym benefits) and the Mente Tranquila mental wellness program • Discounts on Positivo products • Elleve Performance development platform (discounts on universities and courses)