Junior Service Analyst – Technical Support Network

🕒 March 16

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Positivo Tecnologia

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1989

🔧 Hardware

🏢 Enterprise

👥 B2C

Hardware • Enterprise • B2C

Positivo Tecnologia is a Brazilian technology company that started from an education initiative and grew into a diversified provider of computers and other electronic hardware, software solutions, and IT services. The company develops, manufactures and sells hardware products and provides technology services for both consumer and business customers, with a stated purpose of improving people's lives through technology.

📋 Description

• Extract, consolidate and analyze data from systems, spreadsheets and Data Lake sources, supporting the generation of management and operational information for Positivo's third‑party Technical Assistance network (ATPs). • Monitor network performance indicators, tracking action results, SLA compliance and the progress of initiatives with ATPs. • Prepare reports and management presentations in PowerPoint, supporting results monitoring and decision-making for the area. • Control and track completion of mandatory ATP training, ensuring compliance with defined standards. • Support the identification and recommendation of the best ATPs for service execution and operational negotiations. • Manage and close ATP penalty reports, and monitor notifications sent to partners. • Handle notifications related to SLAs for the Retail, Government and Corporate segments, as well as notifications related to parts. • Execute and monitor administrative and financial processes for the network, including reversals and provisions, reporting information to the Controllership. • Operate flows and requests in the Zeev system, ensuring the correct progress of internal processes. • Implement system processes to de‑accredit network partners from the technical assistance network. • Develop management tools and dashboards for dynamic monitoring of operational indicators. • Interact with support areas, contributing to continuous improvement of processes and operational flows.

🎯 Requirements

• Bachelor's degree completed or in progress in Business Administration, Accounting, Economics, Engineering or related fields. • Advanced Microsoft Office (Word, Excel, PowerPoint). • Experience managing methodical processes, ensuring organization, consistency and completion of steps. • Knowledge of SAP or another ERP system. • Knowledge of IT (software and hardware). • Python and Power BI — a plus.

🏖️ Benefits

• 🏥 Health and dental plans • 🧘🏿‍♀️ Zenklub: health and well‑being platform, including psychological care • 🧑🏿‍⚕️ Casa da Saúde: medical and dental consultations, plus clinical exams • 🏋🏿‍♀️ Gympass • 🍴 On‑site cafeteria • 💊 Pharmacy discount • 🚑 Medical emergencies: agreement with the health plan for home or phone assistance • 👨🏿‍💻 Semi‑flexible working hours • 👨🏿‍💻 Hybrid work model • 👶 Childcare assistance and maternity kit • **Career and Education** • 🚀 Discounts at Universidade Positivo (UP) — for employees and dependents • 📒 Learn more: Professional Development Portal • 👧 Discounts at Colégio Positivo for employees' children • **Finance** • 💰 Profit‑sharing (PPR) • 👉🏻 Good Card: accepted at more than 130,000 establishments • ✔️ Life insurance • 💵 Payroll loan • **Transport** • 🚌 Commuter voucher (Vale Transporte) or 🚗 parking • **Exclusive Discounts** • 💻 Positivo Partner: website with discounts on our products