Principal Solution Architect

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November 13

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PowerSchool

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Education • Artificial Intelligence • Software

PowerSchool is a leading provider of cloud-based K-12 education software, offering a comprehensive range of solutions to support educators, administrators, and families in enhancing student learning. Their products include tools for student information management, personalized learning, analytics, talent recruitment, and resource planning, all aimed at fostering student success and effective school operations. Through innovative technology and a commitment to meeting the diverse needs of educational institutions, PowerSchool empowers effective communication and collaboration within the educational ecosystem.

1001 - 5000 employees

📚 Education

🤖 Artificial Intelligence

📋 Description

• The Enterprise Applications team is seeking an experienced Principal Salesforce Solution Architect with outstanding business acumen and extensive Service Cloud expertise to join our team. • Lead solution design, mentor junior team members, and serve as the primary technical liaison between business stakeholders and development teams. • Work closely and collaboratively with business stakeholders and analysts to understand business requirements. • Lead the design and architecture of complex Salesforce solutions across multiple clouds, with primary focus on Service Cloud implementations and optimizations. • Collaborate with executive leadership, business stakeholders, and technical teams to translate business requirements into scalable technical solutions. • Develop comprehensive solution architecture documentation, including technical specifications, integration patterns, and deployment strategies. • Design and oversee implementation of telephony integrations including CTI, voice routing, and omnichannel customer service solutions. • Mentor and provide technical guidance to junior solution architects, developers, and quality assurance engineers. • Conduct technical reviews and provide architectural oversight for multiple concurrent projects and initiatives. • Evaluate and recommend third-party applications, integrations, and platform extensions to enhance business capabilities. • Lead technical discovery sessions and requirements gathering workshops with business users and stakeholders. • Serve as subject matter expert for Service Cloud capabilities including case management, knowledge management, field service, and customer portals.

🎯 Requirements

• Minimum of 15+ years of proven experience as a Salesforce Solution Architect or Senior Technical Consultant with extensive Service Cloud implementation experience. • Bachelor's degree in computer science, information technology, engineering, or related field. • Master's degree preferred. Equivalent work experience will be considered. • Outstanding business acumen with demonstrated ability to understand complex business processes and translate them into technical solutions. • Deep expertise in Service Cloud functionality including case management, knowledge base, omnichannel routing, and customer community portals. • Proven experience with telephony integrations, CTI implementations, and contact center technologies (Amazon Connect, Talkdesk, Genesys, Five9, or similar platforms preferred). • Strong understanding of Salesforce platform architecture, security model, and integration patterns including REST/SOAP APIs, middleware, and event-driven architectures. • Hands-on experience with Apex, Lightning Web Components, Flow, and declarative development tools. • Leadership experience with demonstrated ability to influence and drive consensus across multiple stakeholder groups. • Experience with data migration strategies, ETL processes, and large-scale data management initiatives. • Experience with agile development methodologies and DevOps practices including CI/CD pipelines. • Strong project management capabilities with experience managing multiple concurrent initiatives. • Salesforce certifications required: System Architect, Application Architect, and Service Cloud Consultant. • Additional certifications such as Data Architect or Integration Architect strongly preferred. • Experience with Data Cloud, Agentic AI and Security Best Practices. • Experience with enterprise integration platforms (MuleSoft, Boomi, Informatica) is advantageous. • Proven ability to work in fast-paced, dynamic environments with shifting priorities and tight deadlines. • Exceptional written and verbal communication skills with experience presenting to executive audiences. • Strong analytical and problem-solving abilities with attention to detail. • Ability to travel for client meetings, implementations, and training as needed.

🏖️ Benefits

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D) • Flexible Spending Accounts and Health Savings Accounts • Short-Term Disability and Long-Term Disability • Comprehensive 401(k) plan • Generous Parental Leave • Unrestricted paid time off (known as Discretionary Time Off - DTO) • Wellness Program, including ClassPass & Employee Assistance Program • Tuition Reimbursement • Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage