Peak & Peak
B2B • B2C • Enterprise
Peak & Peak is a leading consulting firm specializing in digital transformation strategies and the implementation of CRM technology solutions for consumer industries. They work closely with leading consumer brands to enhance their digital strategies and system integrations with a focus on Salesforce-based solutions. Their services include agile multi-cloud delivery, Salesforce Consumer Goods Cloud, Manufacturing Cloud, Commerce Cloud B2B, Experience Cloud, and more, particularly aimed at consumer goods, health and life sciences, products and manufacturing, and retail. As a global Salesforce Consulting Partner and a founding member of the Consumer Goods Partner Advisory Board by Salesforce, Peak & Peak leverages Salesforce technologies to drive customer engagement, improve retail execution, and manage complex consumer and patient relations. Their objective is to assist consumer goods brands in navigating digital transformation sustainably and effectively, committing to the continuous improvement of customer-focused solutions.
Service Cloud - Experience Cloud Consultant
Job not on LinkedIn
July 4
🗣️🇩🇪 German Required
Peak & Peak
B2B • B2C • Enterprise
Peak & Peak is a leading consulting firm specializing in digital transformation strategies and the implementation of CRM technology solutions for consumer industries. They work closely with leading consumer brands to enhance their digital strategies and system integrations with a focus on Salesforce-based solutions. Their services include agile multi-cloud delivery, Salesforce Consumer Goods Cloud, Manufacturing Cloud, Commerce Cloud B2B, Experience Cloud, and more, particularly aimed at consumer goods, health and life sciences, products and manufacturing, and retail. As a global Salesforce Consulting Partner and a founding member of the Consumer Goods Partner Advisory Board by Salesforce, Peak & Peak leverages Salesforce technologies to drive customer engagement, improve retail execution, and manage complex consumer and patient relations. Their objective is to assist consumer goods brands in navigating digital transformation sustainably and effectively, committing to the continuous improvement of customer-focused solutions.
📋 Description
• Lead Service Cloud and Experience Cloud implementations for enterprise clients • Act as a functional lead in client workshops and discussions, translating business requirements into technical solutions • Guide clients through best practices, solution design, and roadmap planning • Provide hands-on configuration, customization, and deployment support • Collaborate with cross-functional teams (Consulting, Development, Service) to deliver end-to-end Salesforce solutions • Independently lead client discussions, bringing innovative digital transformation ideas and solution strategies to the table based on your proven expertise.
🎯 Requirements
• 4+ years of hands-on Service Cloud implementation experience • 1+ year of Experience Cloud (Community Cloud) implementation • 2+ years serving as functional lead in client discussions with enterprise customers • Strong knowledge of Salesforce architecture and integration patterns • Proven track record delivering successful Salesforce projects in a consulting environment • German language skills are a must have • Excellent communication and presentation skills in both German and English • Bonus: Experience with Marketing Cloud or Sales Cloud • You have hands-on technical experience and understand the details behind Service and Experience Cloud implementations • You’re comfortable taking ownership of client relationships and driving projects forward • Certifications in Salesforce Business Analyst, Salesforce Service Cloud Consultant, Salesforce Experience Cloud Consultant and/or Salesforce Sales Cloud are considered a benefit
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