Customer Advocate

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🕒 4 days ago

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PPLSI

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

PPLSI is a company dedicated to protecting and empowering individuals through affordable legal services and identity protection. Their mission is to provide equal access to justice and security for everyone, regardless of their background. PPLSI offers a range of services including identity protection, legal consultations, and privacy monitoring, aiming to simplify access to the legal system, which they describe as traditionally expensive and complex. With a significant impact demonstrated through savings for their members, PPLSI strives to be a disruptive force in the legal industry, akin to how major companies have transformed their respective fields.

📋 Description

• The Customer Advocate’s main objective is to support the organization's provider’s network efforts by identifying, attracting, and contracting qualified attorneys and mediators. • Sourcing qualified providers through different channels, such as different websites and our internal database, and professional networks. • Carefully reviewing qualifications such as insurance, license etc. to identify potential qualified providers who meet the company's requirements. • Conducting initial screenings and assessments to evaluate future qualified providers. • Provider research to adapt and implement effective recruitment practices that keep the organization competitive in attracting top providers. • Supporting the company’s mission to provide high-quality customer service to members, providers, and potential customers. • Outbound calling, receiving inbound calls, and email communications to our members and providers.

🎯 Requirements

• 3 years of experience in customer service, preferably in sales environment • HS Diploma or equivalent is required • Strong computer knowledge; proficiency in Microsoft Office applications • Types a minimum of 35 WPM • Ability to work in a fast-paced environment, to manage high pressure situations, and to be flexible and adaptable when a situation requires it • Excellent communication skills • Excellent writing skills • Ability to educate our customers effectively and accurately on products and services • Excellent telephone etiquette • Detail-oriented and strong organizational skills • Strong time-management skills • Strong computer knowledge; proficiency in Microsoft Office applications • Ability to multi-task with multiple assigned cases • Demonstrates problem solving skills • Has a willing, “can-do” attitude, always ready to seek-out best solutions and outcomes for our customers and or our providers

🏖️ Benefits

• Commitment to Equal Opportunity • Reasonable accommodations may be made to enable individuals with disabilities