Customer Success Representative

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November 25

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PracticeTek

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Healthcare Insurance • SaaS • B2B

PracticeTek is an innovative software and services company revolutionizing healthcare practices by delivering solutions that foster exceptional patient experiences and simplify the business operations of clinicians. The company empowers the growth of healthcare clinics across various specialties including dental, orthodontics, optometry, chiropractic, physical therapy, dermatology, and medical spas. With a focus on healthcare SaaS, PracticeTek collaborates with healthcare providers to help them scale efficiently and enhance the quality of care delivered to patients.

501 - 1000 employees

Founded 2020

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

📋 Description

• Respond to cases opened by clients as escalated by our Tier 1 Support reps. • Conduct routine audits to uphold performance standards. • Conduct reviews of steps taken to resolve claims or other RCM standard processes, determine root cause analysis on errors or delays in resolution and contribute to solutions to minimize future risk as well as expediting claim resolution. • Provide collaboration and coordination between multiple stakeholders and clients to ensure efficient resolution of claim-level issues, requests and responses from either party. • Other ad hoc activities and projects as assigned.

🎯 Requirements

• Bachelor's Degree preferred and/or training or equivalent combination of education and experience • 3+ years’ experience in Revenue Cycle Management, including knowledge of billing, common denials, posting, electronic transaction formats and overall practice management in a small practice setting • Good verbal and written communication skills • Proficient in healthcare billing software/clearinghouses and EHR/PM platforms and RCM tools; familiarity with payer regulations, coding practices and insurance workflows • Strong working knowledge of Microsoft Office: Excel, Outlook, PowerPoint and Word • Strong organizational skills to maintain accurate documentation and follow up on client needs • Chiropractic, vision or therapy specialty experience is a plus; professional certifications in healthcare billing, coding or practice management preferred.

🏖️ Benefits

• Work with dynamic technology solutions that are constantly evolving to meet the needs of the healthcare industry. • Collaborate with a talented and passionate team of individuals who are dedicated to improving the lives of patients and healthcare providers. • Make a real impact on the healthcare industry by helping to improve efficiency and quality of care. • Build a rewarding career with opportunities for growth and development.