Customer Support Specialist 1

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November 25

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PracticeTek

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Healthcare Insurance • SaaS • B2B

PracticeTek is an innovative software and services company revolutionizing healthcare practices by delivering solutions that foster exceptional patient experiences and simplify the business operations of clinicians. The company empowers the growth of healthcare clinics across various specialties including dental, orthodontics, optometry, chiropractic, physical therapy, dermatology, and medical spas. With a focus on healthcare SaaS, PracticeTek collaborates with healthcare providers to help them scale efficiently and enhance the quality of care delivered to patients.

501 - 1000 employees

Founded 2020

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

📋 Description

• Delivering excellent customer service through phone, email, and web-based support. • Researching, troubleshooting, and resolving software and process-related issues quickly and accurately. • Documenting support cases and resolutions thoroughly in our ticketing system. • Providing workflow guidance and product best practices to clients, ensuring strong user adoption and satisfaction. • Collaborating with internal teams to share client feedback that drives product improvements.

🎯 Requirements

• Minimum of 2 years working in an orthodontic practice as financial coordinator, treatment coordinator, practice manager and/or operations • Have a minimum of 1 year experience working with at least one of our integration partners' software systems (Tops, Cloud9, Dolphin, OrthoTrac, or Edge Cloud) • Ability to troubleshoot and research complex software issues in a timely manner • Excellent verbal and written communication skills with both clients and internal teams. • Capable of managing multiple tasks, prioritizing effectively, and documenting thoroughly. • Proactive in sharing insights and working with others to improve client outcomes. • Drive to perform at a high level in a fast-paced environment, balancing competing priorities, and meeting objectives

🏖️ Benefits

• Comprehensive health, dental, and vision coverage options • Wellness benefits that support lifestyle, behavioral health, and overall wellbeing • Flexible paid time off, sick time, and 10 company-paid holidays • 401(k) plan with company match to help you build your future • Culture Committee driving initiatives that spark connection, fun, and belonging • A workplace powered by innovation, collaboration, and energy every day