Customer Support Specialist I

Job not on LinkedIn

November 14

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+4 more states

🏄 California – Remote ⛰️ Colorado – Remote 🌶️ New Mexico – Remote 🌲 Oregon – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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PracticeTek

WebsiteLinkedInAll Job Openings

Healthcare Insurance • SaaS • B2B

PracticeTek is an innovative software and services company revolutionizing healthcare practices by delivering solutions that foster exceptional patient experiences and simplify the business operations of clinicians. The company empowers the growth of healthcare clinics across various specialties including dental, orthodontics, optometry, chiropractic, physical therapy, dermatology, and medical spas. With a focus on healthcare SaaS, PracticeTek collaborates with healthcare providers to help them scale efficiently and enhance the quality of care delivered to patients.

501 - 1000 employees

Founded 2020

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

📋 Description

• Deliver exceptional phone and email service and support to end-users. • Heavy call volume of 500+ calls and emails per week • Consistently using active listening skills with a focus on capturing client needs and urgency • Determine the best solution based on the issue and details provided by customers, utilizing internal resources. • Identify and escalate priority issues per client specifications. • Replicating issues reported by clients and working with Product and Development teams to deliver solutions • Documenting actions taken on support incidents and logging resolutions in a clear and concise manner • Lead generation for services and sales. • Pass on any feedback or suggestions from customers to the appropriate internal team. • On occasion, a willingness to travel to trade shows or events

🎯 Requirements

• Bachelor’s degree preferred, or equivalent combination of education and work experience • Must have prior experience and knowledge of Orthodontics SaaS systems (Preferably Tops, Greyfinch, Ortho2, or Cloud9) • Familiar with integrated product support, including troubleshooting and resolving issues across connected systems. • Strong team player with excellent work ethic and ability to work remotely with a remote team. • Self-motivated approach, with a strong desire to grow as a leader. • Must be coachable and have a willingness to be a valued teammate. • Ability to build open, trustworthy relationships with other leaders of the business, customers, vendors, and the senior leadership team. • Action-oriented with a strong sense of urgency; ability to overcome obstacles to achieve results in a timely fashion. • Located in PST or MST time zones preferred

🏖️ Benefits

• Comprehensive health, dental, and vision coverage options • Wellness benefits that support lifestyle, behavioral health, and overall well-being • Flexible paid time off, sick time, and 10 company-paid holidays • 401(k) plan with company match to help you build your future • Culture Committee driving initiatives that spark connection, fun, and belonging • A workplace powered by innovation, collaboration, and energy every day