ePrescribing Network Support Services Specialist

🕒 April 11

⚔️ Virginia, Washington, +3 more states – Remote

⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $70k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛜 Network Engineer / Network Administrator

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Prescryptive Health, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

Healthcare Insurance • SaaS • B2B

Prescryptive Health, Inc. is a healthcare technology company that operates the myPrescryptive platform to help patients, pharmacies, employers, health systems, and pharma manufacturers manage and optimize prescription medications. Its SaaS platform provides real-time patient alerts, digital prescription management (no app required), EHR integration, and AI-driven pricing tools to improve medication adherence, transparency, affordability, and pharmacy profitability. Prescryptive offers employer-facing benefit solutions (emPBM), pharmacy pricing optimization, and consumer-facing tools to compare prices and track medication spend, with security certifications such as HITRUST.

📋 Description

• Monitor network performance, manage alerts, resolve technical issues, and support customer onboarding • Validate incoming prescriptions, including PHI accuracy • Investigate root causes and partner across teams to meet SLAs • Monitor and respond to system alerts in real time • Provide Tier 1 technical support; escalate when needed • Manage cases end-to-end in CRM tools (e.g., Salesforce) • Serve as a technical lead for customer integrations • Communicate outages, maintenance, and releases with clarity and urgency • Deliver clear, consistent reporting and operational metrics

🎯 Requirements

• Associate’s degree • At least 2 years of experience providing customer-facing support for healthcare technology software • Familiarity with NCPDP ePrescribing and SCRIPT standards • Hands-on experience working with SQL databases • Proficiency in Microsoft Office Suite • Experience using Salesforce or a similar CRM platform for case management • Experience in application technical support, including managing client requests in high-volume, service-level-driven environments • Strong analytical and problem-solving skills, including root cause analysis and confident decision-making • Proficiency in defining use cases, performing manual software testing, and participating in cross-functional testing with product and engineering teams • Excellent verbal and written communication skills

🏖️ Benefits

• Flexible time off, including 12 paid holidays • 401k match plus 100% employer paid medical, dental, and vision premiums • Company contribution to Health Savings Account • Stock options