Senior Engineer, Collaboration

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🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Presidio is a global IT solutions and services firm that designs, implements, and manages agile, secure digital platforms to help enterprise customers accelerate digital transformation. Its offerings include cloud migration and modern platforms, managed services, AI and data analytics (including agentic and private AI), cybersecurity, networking, collaboration, and lifecycle/finops and procurement/consumption financing. Presidio serves regulated and enterprise sectors such as healthcare, media & entertainment, finance, public sector and utilities.

📋 Description

• Lead end-to-end solution delivery, including complex architecture, design, configuration, implementation, testing, and documentation • Collaborate with customers to define functional and technical designs • Lead customer design sessions, effectively setting expectations, understanding business requirements, and representing Presidio with professionalism and technical expertise • Develop and deploy dial plans, call routing, high availability and redundancy features, and QoS designs • Solid understanding of E911 solutions (e.g., RedSky) • Design and implement Cisco Unified Communications Manager, Unity Connection, Expressway, SBC, and UCCX (including scripting) • Deliver enterprise voice and video solutions using Cisco, WebEx Calling MT/DI, Microsoft Teams Calling, and Zoom Collaboration platforms • Document technical solutions including 'as-built' documentation, Visio diagrams, and test plans • Apply automation and scripting capabilities to streamline project tasks and improve overall deployment efficiency where applicable • Provide knowledge transfer and admin training to customers • Partner with project managers and team members to deliver successful outcomes • Act as a trusted advisor for customers, recommending improvements and identifying business opportunities • Maintain a strong understanding of Network Infrastructure and Security technologies to effectively troubleshoot and support all components of the collaboration environment • Stay current with emerging technologies and best practices in collaboration and contact center platforms.

🎯 Requirements

• 8+ years of experience in designing, implementing, and supporting Cisco Collaboration technologies • Deep hands-on experience with: Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Expressway & SBC, Cisco UCCX (including scripting and design), Cisco Emergency Responder, Cisco WebEx Calling MT/DI, Microsoft Teams Calling, Zoom Collaboration Solutions, Gateways (MGCP, SIP, PRI, FXO, FXS), Quality of Service (QoS) on routers/switches • Experience integrating third-party collaboration tools (faxing, call recording, paging, etc.) • Proficiency in server virtualization and cloud collaboration platforms • Strong communication, presentation, and customer-facing skills • Ability to lead projects independently and mentor junior engineers. • Bachelor's Degree in Computer Science, Engineering, or equivalent work/military experience • CCNP Collaboration required or equivalent experience

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options