Senior Solution Architect, ITOM

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🕒 March 26

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

Artificial Intelligence • Cybersecurity • Enterprise

Presidio is a global IT solutions and services firm that designs, implements, and manages agile, secure digital platforms to help enterprise customers accelerate digital transformation. Its offerings include cloud migration and modern platforms, managed services, AI and data analytics (including agentic and private AI), cybersecurity, networking, collaboration, and lifecycle/finops and procurement/consumption financing. Presidio serves regulated and enterprise sectors such as healthcare, media & entertainment, finance, public sector and utilities.

📋 Description

• Lead and mentor teams of Associate, Staff, and Senior Solution Architects to deliver world-class solutions. • Develop and maintain products that support Contender Solution's business objectives. • Provide strategic guidance on ServiceNow and other platforms, driving customer success by aligning with their business goals. • Support and influence the architectural direction of products and projects. • Lead customer workshops with BPC support, ensuring all technical and business requirements are addressed. • Guide customers through the adoption of new products, ensuring alignment with their current maturity and business needs. • Field complex and difficult questions from customers, providing expert solutions and overcoming objections. • Lead product demos, showcasing technical capabilities to meet customer requirements. • Design integrations between ServiceNow and third-party applications, ensuring seamless data flow and operational efficiency. • Develop technical designs based on business requirements, creating scalable and secure architectures. • Contribute to the development of unique intellectual property, driving innovation within the company. • Oversee technical reviews, ensuring the quality of deliverables meets the company's standards. • Actively mentor Associate and Staff Solution Architects, providing guidance and support as needed. • Collaborate with cross-functional teams to ensure smooth implementation of architectural solutions. • Participate in technical interviews for potential new hires, ensuring the team continues to grow with top talent.

🎯 Requirements

• Proven experience in leading architectural design and development for large-scale projects, ideally in a ServiceNow environment. • Experience in designing integrations between ServiceNow and other third-party applications. • Track record of successfully guiding customers through complex technical questions and product adoption. • Experience in leading workshops and presentations to customers. • At least two Certified Implementation Specialist certifications from SNow Learning or equivalent. • Additional certifications in relevant technologies are a plus. • Expertise in ServiceNow platform and solutions. • Strong understanding of industry best practices and methodologies. • Excellent problem-solving, leadership, and communication skills. • Ability to mentor and guide junior team members in both technical and professional growth. • Ability to develop and maintain complex technical designs and integrations.

🏖️ Benefits

• Health insurance • 401(k) matching • Professional development opportunities