Presidio
1001 - 5000 employees
🤖 Artificial Intelligence
🔒 Cybersecurity
🏢 Enterprise
Artificial Intelligence • Cybersecurity • Enterprise
Presidio is a global IT solutions and services firm that designs, implements, and manages agile, secure digital platforms to help enterprise customers accelerate digital transformation. Its offerings include cloud migration and modern platforms, managed services, AI and data analytics (including agentic and private AI), cybersecurity, networking, collaboration, and lifecycle/finops and procurement/consumption financing. Presidio serves regulated and enterprise sectors such as healthcare, media & entertainment, finance, public sector and utilities.
Team Lead, Customer Success Manager
🔥 17 hours ago
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Presidio
1001 - 5000 employees
🤖 Artificial Intelligence
🔒 Cybersecurity
🏢 Enterprise
Artificial Intelligence • Cybersecurity • Enterprise
Presidio is a global IT solutions and services firm that designs, implements, and manages agile, secure digital platforms to help enterprise customers accelerate digital transformation. Its offerings include cloud migration and modern platforms, managed services, AI and data analytics (including agentic and private AI), cybersecurity, networking, collaboration, and lifecycle/finops and procurement/consumption financing. Presidio serves regulated and enterprise sectors such as healthcare, media & entertainment, finance, public sector and utilities.
📋 Description
• Lead, mentor, and develop a team of Customer Success Managers • Actively manage your own portfolio of enterprise accounts • Drive adoption, renewals, and growth across the customer lifecycle • Serve as SME for Cisco and OEM Enterprise Agreements • Define, monitor, and report on key performance indicators • Conduct QBRs and EBRs to demonstrate value • Train and certify team members on CSM methodologies and tools • Work with Sales, Technical Services, and Overlay teams
🎯 Requirements
• 5+ years in Customer Success or Account Management • Bachelor’s degree or equivalent experience and/or military experience • 2+ years of leadership or team lead experience • Proven track record of managing enterprise accounts • Cisco and/or other OEM ecosystem experience (e.g., Palo Alto, Juniper) preferred
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities
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