Client Onboarding Engineer – MSP

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🕒 April 1

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Prime System Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

Prime System Solutions is a prominent IT service provider specializing in talent sourcing solutions, software development, and data analytics using Power BI. With over 15 years of experience in managing complex IT infrastructures, the company emphasizes customized solutions that enhance business capabilities and operational efficiency. By leveraging a global talent pool and advanced technology, Prime System Solutions is dedicated to driving innovation and helping clients achieve long-term success.

📋 Description

• Communicate regularly with internal teams, project managers, onboarding leads, and client contacts to ensure smooth updates, clarity, and alignment. • Participate in internal handoff meetings to ensure service desk readiness and support continuity. • Collaborate with new IT providers during client transitions to support a seamless offboarding experience. • Use diagnostic and discovery tools to evaluate client environments and document infrastructure, security posture, and operational workflows. • Update and maintain standardized documentation including: • - Workstation build checklists • - Employee onboarding/offboarding checklists • - Configuration documentation for managed services tools • Identify service gaps between legacy and target managed services plans. • Deploy and configure common managed services tools, including: • - Endpoint Detection & Response (EDR) • - SOC/SIEM platforms • - Web and DNS protection • - Monitoring and diagnostic tools • - Backup agents and software • Install and configure tools such as: • - Microsoft 365 • - Microsoft Defender • - Mimecast • - RMM tools (Datto RMM, Kaseya VSA) • - ConnectWise PSA • - Other MSP, helpdesk, and security tools • Manage individual and team service/project tickets with timely updates. • Coordinate with vendors on behalf of customers to resolve technical issues. • Ensure all deployed tools and changes maintain client productivity and operational integrity.

🎯 Requirements

• Minimum **1 year of experience** working in an MSP (Managed Service Provider) environment. • Hands-on experience with: • - Email security and threat protection • - MFA tools • - MDM solutions • - SIEM/SOC sensors • - Antivirus/EDR deployment • Experience in RMM platforms such as **Kaseya VSA** and **Datto RMM**. • Demonstrated ability to implement Microsoft Defender email security. • **Preferred** • Experience with: • - Dark Web Monitoring tools (e.g., ID Agent) • - Cisco Umbrella (Web and DNS protection) • - DUO MFA • - SentinelOne EDR • Experience participating in service plan transitions or client migrations.