Technical Specialist – Backup/Restoration

🔥 12 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Prime System Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Prime System Solutions is a prominent IT service provider specializing in talent sourcing solutions, software development, and data analytics using Power BI. With over 15 years of experience in managing complex IT infrastructures, the company emphasizes customized solutions that enhance business capabilities and operational efficiency. By leveraging a global talent pool and advanced technology, Prime System Solutions is dedicated to driving innovation and helping clients achieve long-term success.

📋 Description

• Take escalations from Level 1 support and resolve complex backup issues with customers, IT contacts and software vendors. • Install, configure and test backup software on servers and endpoints, and move subscriptions to replacement machines. • Diagnose and fix failed and missed file and image backups by identifying root causes. • Restore files, folders, full systems, databases and Microsoft 365 data, including large bulk restores, and transfer data securely. • Participate in the after-hours emergency restore rotation with a one-hour callback requirement. • Update every HaloPSA ticket the same day and document fixes for Level 1 support. • Identify recurring problems and suggest process or product improvements. • Run 30-day free trials, monitor customer progress and assess data-protection needs. • Quote services using a package-pricing calculator and collect payment details through secure payment tools. • Hand won customers to billing with complete quotes and referring partner IDs. • Handle storage changes, extra devices, image backup and endpoint protection add-ons. • Contact over-quota customers, move them to appropriate packages, process cancellations and attempt account retention where appropriate. • Support MSP partners with trials, quotes, pricing and technical questions. • Onboard new MSP partners through information sharing, demos and first trials. • Send weekly reports on trials, conversions, partner activity and account changes. • Protect customer data, credentials and encryption keys confidentially.

🎯 Requirements

• 3+ years in Level 2 IT support at an MSP, IT services company or SaaS/backup vendor, supporting US small businesses. • Hands-on backup and recovery experience: file and image backup, bare-metal and VM restores. SQL and Microsoft 365 backup experience is a plus. • Strong Windows and Windows Server administration and remote-support skills. • Comfortable on the phone with customers and confident quoting and recommending services. This is not a pure back-office technician role. • Experience with a PSA or ticketing system (HaloPSA, ConnectWise, Autotask or similar). • Excellent spoken and written English. • Your own laptop, headset, reliable internet connection and a quiet place to work.