Patient Engagement Specialist

Job not on LinkedIn

🔥 3 hours ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Priority OnDemand

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🚗 Transport

🏭 Manufacturing

Healthcare • Transport • Manufacturing

Priority OnDemand is a national healthcare solutions and medical transportation company that combines ambulance services with digital and telehealth offerings to extend care beyond traditional settings. Rooted in Priority Ambulance, the company provides prioritized emergency and non-emergency medical transportation for hospitals, cities, and counties across the U. S. , operates 24/7 virtual and in-home provider coverage (OnDemand Visit), develops logistics and patient-transportation software (OnDemand Connect), and manufactures customized specialty vehicles to support community healthcare needs.

📋 Description

• Conduct outbound and inbound patient outreach following EMS interactions, telehealth visits, hospital discharges, or health plan referrals. • Build trust with patients by confidently explaining OnDemand Visit services, answering questions, and helping them understand the value of participating in our programs. • Guide patients through questions or concerns using empathy, education, and effective communication. • Help patients understand their care options and schedule in-home or virtual visits that best meet their needs. • Follow approved communication scripts while naturally adapting conversations to each patient's individual needs. • Clearly explain program benefits, available resources, and how our services improve access to care and reduce unnecessary emergency department visits. • Schedule in-home and virtual visits while balancing patient needs, provider availability, and operational priorities. • Assign field clinicians to patient visits based on location, availability, urgency, and workload. • Optimize daily schedules and routes to maximize efficiency and minimize travel time. • Coordinate scheduling changes throughout the day as patient needs and operational demands evolve. • Conduct follow-up calls after clinical or field visits to assess patient status and reinforce care plans. • Maintain communication with interdisciplinary team members to ensure seamless patient transitions. • Document all patient interactions, outreach attempts, scheduling activities, and follow-up tasks accurately within required systems.

🎯 Requirements

• High school diploma or equivalent. • Excellent verbal communication and interpersonal skills. • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. • Ability to confidently explain services, build rapport, answer questions, and help patients feel comfortable moving forward with their care. • Proficiency with Microsoft Office and the ability to navigate multiple software platforms simultaneously. • EMT, Paramedic, or EMS Dispatcher experience preferred. • Experience in patient scheduling, healthcare operations, dispatch, care coordination, call center operations, customer service, appointment setting, or similar patient-facing roles preferred. • Experience working with healthcare technology platforms, CRM systems, scheduling software, or electronic health records preferred. • Knowledge of healthcare systems, insurance plans, medical terminology, and social determinants of health preferred. • Bilingual (English/Spanish) preferred.

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities