National Programme Lead – Patient Advice, Liaison and Support Services

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🔥 29 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

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Priory

WebsiteLinkedInAll Job Openings

10,000+ employees

🧘 Wellness

🌍 Social Impact

Wellness • Social Impact

Priory is the leading independent provider of mental healthcare and adult social care in the UK, supporting over 28,000 people each year with services for addictions, mental health, learning disabilities, autism and related conditions. The organisation operates around 290 locations and offers roles across nursing, care, support, and clinical leadership, emphasizing inclusion, staff development, and making a positive difference in vulnerable people's lives.

📋 Description

• Provide strategic oversight and assurance of Navigate delivery across all Priory hospitals across the United Kingdom • Manage the contracting of our procured partners in the delivery of Navigate services • Identify emerging themes, risks and gaps through data, feedback and intelligence • Escalate concerns appropriately through established governance routes • Offer expert guidance, constructive challenge and targeted support to services • Strengthen local accountability while maintaining national consistency • Work in partnership with service users and Lived Experience Partners to ensure the model remains authentic, relevant and responsive

🎯 Requirements

• Strong understanding of patient experience, advice, advocacy and support models within health and social care • Experience leading change and implementing new services within complex organisations • Experience collaborating across multiple teams and/or delivery partners including management of contracts, relationships and performance, and aligning partner delivery with quality and patient experience priorities • Working knowledge of the Mental Health Act and Mental Capacity Act, including practical application and awareness of current developments • Knowledge of safeguarding requirements, regulatory frameworks and quality governance systems • A track record of enabling and supporting teams to deliver locally owned activity • Experience of working in partnership with people with lived experience • The ability to interpret data and qualitative intelligence to inform improvement and assurance • Be comfortable in a highly autonomous role for which will evolve and develop as the service is established and matures.

🏖️ Benefits

• 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday! • Annual leave entitlement increases based on length of service: 27 days after 5 years’ service and 30 days after 10 years’ service • Length of service recognition awards – every 5 years • Employee Assistance Programme • Initial Disclosure Check Cost covered, if applicable to role • ‘My Possible Self’ App and health-related benefits • Online discounts and cashback rewards – Priory Perks • Smart Technology scheme (qualifying period) • Cycle to work scheme (qualifying period) • Smart Holidays (qualifying period) • Gym Flex (qualifying period) • Healthcare Cash Plan – Simply Health Scheme • Eye Care Vouchers • ‘Cash for Colleagues’ – Employee referral scheme • Access to development opportunities • Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel • Leadership & management development • Parental Leave Gift