Customer Service Officer - Offshore

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June 25

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PRISM+

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Retail • eCommerce • B2C

PRISM+ is a Singapore-based company offering a wide range of consumer electronics including smart televisions, air conditioners, refrigerators, monitors, smart locks, and air purifiers. Known for their 4K Smart TVs, PRISM+ provides products designed to enhance the home entertainment experience and integrate with smart home setups. The company promotes energy-efficient products such as air conditioners and purifiers and emphasizes customer satisfaction with affordable prices and aftersales support. PRISM+ prides itself on being a locally loved brand with a significant presence in the electronics market in Singapore. They also offer significant savings during sales periods and provide warranties and services to ensure product longevity.

11 - 50 employees

Founded 2017

🛒 Retail

🛍️ eCommerce

👥 B2C

📋 Description

• PRISM+ is a Singapore-based e-commerce company selling consumer electronics such as TV gaming monitors, aircon, and ceiling fans. • Being part of PRISM+’s elite team of customer service professionals entails excellent problem-solving, communication (both written and oral), and interpersonal skills. • As the face of the company, the customer service officer will be working with various teams to cater to the needs of our customers by answering queries or providing support as deemed necessary. • The role also requires relaying constant feedback from the customers to the appropriate teams to enhance the overall customer experience. This, in turn, encourages a good teamwork spirit to maintain a positive and harmonious working environment in line with the company’s culture. • Customer service officers are expected to be self-motivated and able to maintain a positive attitude to provide excellent customer care and convert them into advocates for the brand in the long run. • Consequently, various high-level skills relevant to the role will be acquired, which can open up more opportunities in the future. • Overview • Maintain a positive and never-say-die attitude to promote or maintain a healthy culture across the team • Work with customers in answering their queries and providing them with the necessary support. • Liaise with internal and external partners to ensure that customer requests and/or transactions are fulfilled within an acceptable timeline. • Maintain a high-quality service standard that falls in line with the company’s customer experience strategy

🎯 Requirements

• Data Entry and Management • Reputation Monitoring • Social Media Moderation • Internal and External Liaison • Customer Support • Tech Support • Conflict Management • Good communication skills in both English and Mandarin.

🏖️ Benefits

• GY differential pay. • Holiday differential pay. • Incentives • Annual Bonus • Paid leaves (Annual, Medical, and Birthday) • Free Prism+ monitor after 6months • Salary increases after 3 and 6 months depending on performance. • Freelancing job, hence, a permanent work-from-home setup. • Great work culture!