Probe CX
10,000+ employees
🏥 Healthcare
📦 Logistics
📣 Marketing
Healthcare • Logistics • Marketing
Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence. As an industry-leading CX and digital transformation provider, Probe CX is committed to helping clients become modern digital organisations by integrating the latest technology with people, process, and data. With over 19,000 team members across multiple countries, Probe CX offers services such as contact centre operations, social media management, digital transformation, AI solutions, and data analytics. Recognized for excellence, Probe CX manages risk to create value while focusing on responsible AI use and provides comprehensive solutions for various industries, including banking, finance, telecommunications, and healthcare.
Customer Experience Executive
🕒 Yesterday
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Probe CX
10,000+ employees
🏥 Healthcare
📦 Logistics
📣 Marketing
Healthcare • Logistics • Marketing
Probe CX is a tech-powered, global customer experience organisation that amplifies human capabilities with technological excellence. As an industry-leading CX and digital transformation provider, Probe CX is committed to helping clients become modern digital organisations by integrating the latest technology with people, process, and data. With over 19,000 team members across multiple countries, Probe CX offers services such as contact centre operations, social media management, digital transformation, AI solutions, and data analytics. Recognized for excellence, Probe CX manages risk to create value while focusing on responsible AI use and provides comprehensive solutions for various industries, including banking, finance, telecommunications, and healthcare.
📋 Description
• Assist customers and store members with customer care enquiries and administrative tasks • Send appropriate emails and communications to stores to resolve customer enquiries and support order delivery • Answer phone calls, email enquiries, and Live Chat from customers shopping online for store products • Resolve customer enquiries and handle Customer Care web feedback cases via email • Update customer accounts with appropriate notes and details after calls • Make occasional outbound calls to the Australia customer service team and online stores to coordinate item delivery • Process and respond to customer emails, SMS, and Live Chat • Escalate critical issues to Management when required • Follow processes in accordance with QA guidelines
🎯 Requirements
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