Junior Customer Support Specialist, AI SaaS

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September 28

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Process Street

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Process Street is a modern process management platform for teams. We help teams share their core processes, then transform them into powerful no-code workflows.

51 - 200 employees

Founded 2013

💰 $12.2M Series A on 2020-02

📋 Description

• Respond to email, live chat, and phone inquiries from existing customers and prospects. • Advise customers on the best way to use the software to meet their needs. • Track customer interactions in Salesforce. • Assist prospects during their trial period and conduct product demos. • Serve as conduit for customer product and feature requests to Product Managers and pass feedback to Engineering, Product, and Executive teams. • Assist Customer Success Managers with large customers, conduct onboarding and account reviews. • Contribute to the Support Knowledge-base.

🎯 Requirements

• 1-2 years of experience working directly with customers, preferably in SaaS. • Excellent communicator, written and verbal English; writing is primary method of communication. • Attention to detail. • Obsessed with customer experience and relationship-building with remote customers. • Growth mentality and self-motivated approach to learning and development. • Comfortable working with web and mobile applications; experience with Intercom and Salesforce is a plus. • Available to work 8am-5pm UTC+8.

🏖️ Benefits

• Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December. • Company offsite – We get together as a whole company to celebrate company milestones as well as encourage and sponsor small group meetups so that you can meet your teammates face-to-face around the world. • Social time – We regularly do coffee chats, game-playing, story-telling, house tours (only if you're comfortable), and more to build connections. • Equity for all full-time roles. • Generous health insurance – for US employees and their families, including dental and vision plans.