Pro Coffee Gear
eCommerce • Retail • B2B
Pro Coffee Gear is your one-stop source for high-quality coffee equipment, specializing in both home and commercial espresso machines, grinders, brewers, and accessories. We cater to coffee professionals and enthusiasts, offering a wide selection of refurbished and new equipment along with expert consultation and support. Our mission is to make exceptional coffee more accessible by providing premium products at competitive prices, ensuring a delightful brewing experience for all coffee lovers.
Customer Success Specialist – Coffee Experience
Job not on LinkedIn
November 13
Pro Coffee Gear
eCommerce • Retail • B2B
Pro Coffee Gear is your one-stop source for high-quality coffee equipment, specializing in both home and commercial espresso machines, grinders, brewers, and accessories. We cater to coffee professionals and enthusiasts, offering a wide selection of refurbished and new equipment along with expert consultation and support. Our mission is to make exceptional coffee more accessible by providing premium products at competitive prices, ensuring a delightful brewing experience for all coffee lovers.
📋 Description
• Own the end-to-end customer experience and define scalable customer success strategies to support growth. • Establish and track KPIs, processes, and team goals aligned with business objectives. • Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination. • Enable the consultative sales process through client communications across email, SMS, and social platforms. • Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools. • Manage client onboarding and equipment setup, coordinating installations with technical service partners. • Lead customer communications related to logistics, damages, and return claims. • Monitor recurring operational pain points and identify opportunities for automation or process streamlining.
🎯 Requirements
• Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity. • Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred. • Outstanding written and verbal communication skills. • Strong analytical and problem-solving skills with attention to detail. • Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage.
🏖️ Benefits
• A remote-first, globally distributed team and flexible work environment. • The opportunity to lead a high-impact function within a fast-growing brand. • A collaborative, passionate culture driven by innovation and a love for coffee.
Apply NowSimilar Jobs
October 29
Customer Success Consultant managing strategic accounts for Granicus to ensure adoption and long-term success. Driving value realization through strategic customer engagement and collaborative planning.
October 29
Customer Success Consultant managing client adoption and engagement with Granicus' SaaS solutions. Building relationships and driving value across client segments in the Govtech sector.