Professional Recruiters
Professional Recruiters knows companies must be fiscally and people wise. Recruiting seasoned management and qualified personnel add technical strength to your front line, value to your bottom line.
11 - 50 employees
IT Help Desk Engineer
Job not on LinkedIn
November 19
Professional Recruiters
Professional Recruiters knows companies must be fiscally and people wise. Recruiting seasoned management and qualified personnel add technical strength to your front line, value to your bottom line.
11 - 50 employees
📋 Description
• An IT Help Desk Engineer is responsible for remote and on-site support needs for our managed services customers. • Working with senior technical colleagues and account managers to handle ad-hoc escalation requests, facilitate planned ongoing maintenance, and assist with improvements projects. • IT support relating to issues with client core business applications and operating systems. • Support backup and disaster recovery solutions, especially initiating restores. • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security. • Monitor help desk and remote monitoring and management system alerts and notifications, and respond accordingly through service tickets. • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
🎯 Requirements
• 3 years minimum previous help desk, service desk, desktop support, network admin, field service or other related experience and/or relevant education. • Professional IT certifications preferred but not required, such as: Microsoft general certifications, Cisco, CompTIA, ConnectWise CCPA, LabTech LTCP, Microsoft 365 or Azure. • AA/AS, ideally in computer science or a related field, preferred but not required.
🏖️ Benefits
• Receive an extremely competitive benefits structure for your hard work and dedication to the role.
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