Sales Manager, Phone Sales – Upsell Team

🔥 0 minutes ago

🇵🇱 Poland – Remote

💵 zł8.4k - zł9.9k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

👻 Ghost score 0%

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Profitroom

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

🏨 Hospitality

💼 Consulting

📣 Marketing

Hospitality • Consulting • Marketing

Profitroom is a hospitality-focused SaaS company providing a 360° direct-booking and hotel technology platform for hotels, resorts and hotel groups. Its integrated product suite includes a high-converting booking engine, website builder, channel manager, CRM and marketing automation, loyalty programs, AI-driven guest assistant and advertising/SEO services to boost direct bookings, increase revenue and personalize guest experiences. Profitroom targets hoteliers and property managers with B2B solutions and integrates with hundreds of partners to centralize operations and guest acquisition.

📋 Description

• Build the dedicated phone sales team, including recruitment, final interviews, onboarding and coaching • Conduct weekly 1:1 meetings • Design a repeatable phone sales process covering client segmentation and allocation, contact rhythm, qualification, offering, closing and implementation handover • Monitor KPIs and progress against goals, including calls, contacts, client-base coverage, call quality and financial results by service • Assess call quality, provide concrete feedback and ensure correct CRM usage • Create and continuously optimise sales scripts • Analyse results, optimise processes and prepare CRM-based reports • Define with RevOps what to measure in HubSpot and how, including telephony, call recording and reports • Talk to clients and close difficult deals when needed • Own the team's ARR result and sales forecast • Establish cooperation rules with Customer Success, including client contacts, exclusion lists and post-call information transfer • Propose the team's compensation model and targets • Maintain honest selling standards in a small, closely connected client market

🎯 Requirements

• At least 5 years of experience in B2B sales • At least 2 years managing a phone sales team, including telesales, inside sales, subscription or SaaS sales • Experience in a large organisation with a dedicated, high-volume telesales department • Hands-on readiness to talk to clients and demonstrate effective selling • Documented track record of delivering sales plans, activity volumes and conversion rates • Experience building sales processes, including scripts, contact cadence and client base segmentation • Ability to define measurements for activity, funnel and conversion • Ability to manage a team through numbers, 1:1 meetings and coaching based on call assessments • Polish at native level • English sufficient for working with international teams • Experience selling to an existing client base, upsell, cross-sell or renewal (nice to have) • Experience selling SaaS products, payments or digital services (nice to have) • Practical knowledge of a CRM such as HubSpot and experience introducing telephony and call recording tools (nice to have) • Knowledge of the hospitality industry (nice to have; not required)

🏖️ Benefits

• Fixed base + bonus tied to team results • English classes • Dedicated team development fund • Co-financed medical and life insurance • Access to sports facilities • 24 / 26 days off • Retreats and events • Wedding and baby packs • Employee referral program • Flat hierarchy: open communication, no bureaucracy • Employment contract or B2B form of employment

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