Client Success Manager

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🕒 April 7

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ProgenyHealth, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

Healthcare Insurance • SaaS • Wellness

ProgenyHealth, LLC is a company focused on transforming healthcare for women, infants, and families through its integrated Maternity and NICU Care Management solutions. With over 20 years of experience, ProgenyHealth provides a comprehensive care management solution to address the maternity and NICU challenges faced by modern health plans. By identifying risks early, the company aims to prevent preterm births, NICU stays, and complications during pregnancy and after delivery. ProgenyHealth operates as a trusted partner for health plans, overseeing a full maternal and infant care continuum, creating lasting relationships, and optimizing maternal and infant healthcare economics. The company also helps solve non-clinical social drivers impacting maternal and infant health, ensuring equitable, standardized, and predictable family care.

📋 Description

• Lead all aspects of client operations and engagement • Act as the primary advocate for health plan clients • Coordinate and drive meetings connecting us to clients’ needs and goals • Facilitate discussions ensuring every voice is heard • Document actionable steps and share insights • Analyze and organize client change requests for seamless execution • Build strong relationships with client leaders and teams • Handle contracts, systems, and performance guarantees confidently • Champion our services and value proposition • Develop and present client-facing materials • Ensure high-quality client-specific reporting • Take decisive action and escalate issues as needed to protect clients’ interests.

🎯 Requirements

• At least 3 years of experience in health plan client success, sales operations, or account management • Bachelor’s degree required • Skilled with Excel and PowerPoint • Familiar with Salesforce • Excellent written and spoken communication skills • Organized and adaptable, thriving in dynamic environments • Creative problem solver and consensus builder • Clinical background is a plus.

🏖️ Benefits

• ProgenyHealth positively recruits people from diverse backgrounds, including individuals with disabilities • If you need an accommodation to interview, please contact us by email: [email protected] • All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.