Billing Operations Manager

🔥 15 minutes ago

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Progress Partners

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

⚡ Productivity

🤖 Artificial Intelligence

SaaS • Productivity • Artificial Intelligence

Progress Partners is a technology company that designs, builds, launches, and scales next-generation SaaS and mobile platforms. They specialize in creating self-serve, globally scalable SaaS products across areas like AI tools, productivity and workflow tools, collaboration platforms, and marketing solutions. Progress Partners operates as a fully remote, multi-skilled product team focused on results, long-term scalability, data-driven decisions, and user adoption; their platforms serve millions of users every month across 160 countries.

📋 Description

• Own daily payment operations across all PSPs for all platforms. This includes settlement monitoring, payout reconciliation, refund flow oversight, and exception handling. • Build and maintain operational dashboards showing per-platform, per-processor performance: approval rates, decline reasons, processor latency, settlement timing, refund velocity. • Manage refund operations across the portfolio, including bulk refund handling, refund-vs-chargeback conversion, and policy enforcement. • Partner with the Risk team to feed dispute data, approval data, and processor performance back into fraud and acquirer strategy. • Optimize payment vendor billing, ensuring cost-effectiveness regarding processing fees, gateway fees, and fraud tool subscriptions. • Maintain a live pipeline of payment partners — PSPs, acquirers, alternative payment methods (BNPL, digital wallets, APMs), fraud and chargeback tools, and adjacent fintech vendors. • Source and qualify new partners through outreach (LinkedIn, conferences, warm intros, direct email) and bring at least one qualified opportunity per month to the Director of Payments for evaluation. • Lead initial commercial conversations with prospective processors and tools — pricing discovery, capability matching, technical fit assessment. • Drive MID applications and underwriting processes across LLCs — prepare KYB packages, financials, risk narratives, and remediation context. • Negotiate commercial terms (processing rates, reserves, rolling reserve releases, chargeback fees, monthly minimums) and coordinate legal review. • Stay current on industry trends — card scheme rule changes, new APMs, emerging acquirers in high-risk verticals, regulatory shifts. Share weekly intelligence with leadership. • Maintain our CRM with accurate pipeline status, deal stages, and partner notes — this is non-negotiable. • Work daily with the Risk team — they need the data you produce; you need their inputs to win MID applications. • Partner with Finance on reconciliation, processor invoice review, and revenue reporting accuracy. • Coordinate with Legal on partner contracts, processing agreements, and entity-level documentation. • Brief Product and Engineering on processor capabilities, integration timelines, and operational constraints when new platforms or features are being scoped. • Represent the company professionally in all external partner conversations — you are the first impression our partners get of how we operate.

🎯 Requirements

• 3+ years in payments — either in operations at a high-volume merchant, in a commercial role at a PSP/acquirer, or a combination. Consumer subscription experience is strongly preferred. • Direct hands-on experience operating a Stripe account at a meaningful scale ($1M+/month processed). You should be able to discuss balance transactions, payouts, disputes, and Connect/Standard distinctions without needing to look anything up. • Working knowledge of at least one PSP or orchestration platform. Understanding of cascading and routing logic is required. • Demonstrated experience opening new merchant accounts in high-risk verticals (subscription, digital goods, consumer SaaS). You should be able to walk an underwriter through a KYB package. • Strong commercial instincts — comfort negotiating with PSP sales teams, reading rate cards critically, and pushing back on terms when warranted. • Excellent spreadsheet skills (Excel/Google Sheets) including pivots, lookups, and reconciliation logic. • Outstanding written communication — partner emails, term sheet reviews, and internal updates need to be precise and professional. • Requires strict CRM discipline and demonstrated experience maintaining an accurate pipeline in a formal system. • Self-directed work style. You will manage your own calendar, your own pipeline, and your own ops priorities with weekly check-ins, not daily oversight. • Strong written communication and the ability to work autonomously in a remote, async environment. • Comfort with ownership, transparency, and a results-driven mindset.

🏖️ Benefits

• Remote-first: work from anywhere in the world, no relocation required. • Flexible hours: we measure outcomes, not time at a desk. • Unlimited PTO: take the time you need to rest, recharge, and do your best work. • Learning & development budget: courses, books, conferences, certifications, whatever helps you grow. • Performance-based compensation: your impact directly shapes your pay and career trajectory. • A small, senior, collaborative team where your work is visible and your decisions matter. • The chance to build products used by millions of people across 160+ countries.