Member Care Expert – Japanese

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Progyny, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

⚕️ Healthcare Insurance

🤝 B2B

🧘 Wellness

Healthcare Insurance • B2B • Wellness

Progyny, Inc. is a company that provides comprehensive reproductive health benefits with a focus on fertility, family building, and women's reproductive health. Their services include flexible and equitable fertility benefits such as IVF, IUI, adoption, and surrogacy, catering to a global workforce. Progyny is dedicated to achieving superior clinical outcomes and exceptional member experiences through their data-driven model. They offer an extensive network of providers, ensuring high-quality, accessible care. Progyny supports over 460 companies with varied industries, aiming to redefine employer benefits with solutions that encompass every stage of life, from preconception to menopause.

📋 Description

• As a Member Care Expert, you will be responsible for providing exceptional support to our members throughout their fertility and family-forming journeys. • Onboarding new members to the Progyny Global benefit, offering guidance on how to best utilise the service based on individual needs, and delivering ongoing concierge-level support. • Conduct 1:1 video consultations with members, educating them on fertility, adoption, and surrogacy topics. • Assist members in identifying the right fertility clinic or service provider, schedule appointments, and provide ongoing concierge support. • Address member inquiries, proactively researching and presenting high-quality solutions tailored to their unique needs. • Conduct in-depth research on country-specific legislation and medical landscapes related to fertility and family-forming options. • Regularly update our platform’s knowledge databases with the latest information on relevant healthcare practices and legal frameworks.

🎯 Requirements

• Customer service skills: Exceptional interpersonal skills with the ability to communicate clearly and concisely, both verbally and in writing. • Empathy: A compassionate approach, with high emotional intelligence and a genuine passion for helping others through sensitive life stages. • Adaptability: Ability to quickly grasp new topics and continuously expand your knowledge in the fields of fertility, adoption, and surrogacy. • Organisational skills: Strong attention to detail, excellent prioritization abilities, and the capability to manage multiple projects and deadlines in a fast-paced environment. • Collaborative spirit: Ability to work both independently and as part of a team, with a proactive and solutions-oriented mindset. • Interest in Diversity & Inclusion: A commitment to supporting individuals from diverse backgrounds, with a specific focus on fertility and family-forming journeys. • Preferred Experience: A background in healthcare (e.g. fertility nurse, midwife, or related field) is highly desirable. • Prior experience in a customer care role is preferred. • Bachelor's degree or equivalent work experience. • Language Skills: Fluent in English and in Japanese. Additional languages are a strong plus.

🏖️ Benefits

• Competitive salary: Annual gross salary range: €45,000 – €50,000 (based on experience) • Annual performance-based bonus • Access to the Progyny Global platform + €5,000 family-building benefit • 1:1 mental health sessions & wellness support via SpringHealth • 8 weeks/year remote from anywhere • Inclusive, mission-driven culture built on care, collaboration, and innovation