Member Care Specialist, Hindi

Job not on LinkedIn

🔥 1 hour ago

🇮🇳 India – Remote

💵 ₹1.4M - ₹1.8M / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Progyny, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Progyny, Inc. is a company that provides comprehensive reproductive health benefits with a focus on fertility, family building, and women's reproductive health. Their services include flexible and equitable fertility benefits such as IVF, IUI, adoption, and surrogacy, catering to a global workforce. Progyny is dedicated to achieving superior clinical outcomes and exceptional member experiences through their data-driven model. They offer an extensive network of providers, ensuring high-quality, accessible care. Progyny supports over 460 companies with varied industries, aiming to redefine employer benefits with solutions that encompass every stage of life, from preconception to menopause.

📋 Description

• Provide exceptional support to members throughout fertility, menopause and family-forming journeys • Onboard new members to the Progyny Global benefit • Guide members on how to best utilise the service based on individual needs • Deliver ongoing concierge-level support • Conduct 1:1 video consultations on fertility, adoption, surrogacy, pregnancy and menopause topics • Assist members in identifying the right fertility clinic or service provider • Address member inquiries by researching and presenting tailored, high-quality solutions • Research country-specific legislation and medical landscapes related to fertility and family-forming options • Regularly update platform knowledge databases with current healthcare practices and legal frameworks • Support translation and localization of benefits

🎯 Requirements

• Exceptional interpersonal skills with the ability to communicate clearly and concisely, both verbally and in writing • Compassionate approach, high emotional intelligence, and genuine passion for helping others through sensitive life stages • Ability to quickly grasp new topics and continuously expand knowledge in fertility, adoption, surrogacy, menopause and pregnancy care • Strong attention to detail and excellent prioritization abilities • Capability to manage multiple projects and deadlines in a fast-paced environment • Ability to work independently and as part of a team, with a proactive and solutions-oriented mindset • Commitment to supporting individuals from diverse backgrounds, with a specific focus on fertility and family-forming journeys • Background in healthcare (e.g. fertility nurse, midwife, or related field) highly desirable • Prior experience in a customer care role preferred • Bachelor's degree or equivalent work experience • Fluent in English and Hindi • Fluency in Telugu and Tamil is a strong plus

🏖️ Benefits

• Annual performance-based bonus • Access to the Progyny Global platform + equivalent of €5,000 family-building benefit • 1:1 online mental health sessions & wellness support via SpringHealth • 8 weeks/year remote from anywhere • Inclusive, mission-driven culture built on care, collaboration, and innovation