Implementation Project Manager

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🕒 May 15

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Prokeep

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🤝 B2B

☁️ SaaS

🛍️ eCommerce

💰 $9M Seed Round on 2022-06

B2B • SaaS • eCommerce

Prokeep is a dynamic communication platform designed specifically for distributors, enabling them to enhance customer engagement and streamline order management through various channels such as texting, email, and web chat. By centralizing customer data and communications, Prokeep ensures that teams can serve customers faster and drive increased sales proactively. The platform integrates seamlessly with existing systems, providing real-time insights and AI-driven workflows to facilitate better decision-making and improved customer relationships.

📋 Description

• Partner with customers to define project scope, objectives, and deliverables, using milestones as the primary framework for guiding completion rather than fixed timelines. • Own onboarding project execution end-to-end, driving scalable, high-impact onboarding that accelerates Time to First Value (TTFV), early product adoption, tracking progress, resolving issues, and managing changes to scope and schedule through successful customer handoff. • Coordinate across Sales, Customer Success, Engineering and other internal teams to maintain alignment and move onboarding projects forward at every stage. • Using AI is a core part of how you work. You can point to the tools you use, how your approach has evolved, and where it has made your work faster, sharper, or more consistent, and you know when and how to apply it well. • Own the successful deployment of Prokeep's products, including our new Order Automation product, by coordinating with internal and external stakeholders around customer requirements, onboarding milestones, and activation outcomes. • Manage the end-to-end onboarding process for new clients, ensuring a seamless handoff from Sales to Onboarding and into Customer Success. • Develop and maintain onboarding plans, project timelines, and deliverables with clearly defined milestones and measures of success, including contingency plans to address risks before they impact project completion. • Facilitate end-to-end training for customers during onboarding, including planning and delivering remote training sessions, developing and maintaining training materials, and ensuring customers are fully equipped to use Prokeep before project completion. • Conduct regular project meetings with customers and internal stakeholders, such as project kickoff and status reviews, serving as the primary point of contact throughout the onboarding process. • Ensure location and user activation during onboarding, treating activation milestones as a primary measure of onboarding success alongside project completion. • Collaborate closely with Sales, Technical Account Managers, Customer Success, and Product throughout onboarding, and manage a structured handoff at close, ensuring account status, open items, and key context are documented in Planhat and HubSpot before transition.

🎯 Requirements

• 3+ years in B2B SaaS implementation/onboarding project management, including 2+ years in a fast-paced startup environment. • Hands-on experience using AI tools (such as Claude, ChatGPT, Gemini, or similar) in a professional context, with the ability to articulate how AI has made your work faster, more consistent, or higher quality. • Excellent communication and interpersonal skills, with the ability to engage effectively with customers and internal stakeholders at all levels. • Experience owning end-to-end customer training, including curriculum development, live delivery, and assessing customer readiness, with the ability to tailor training approaches to different audiences and skill levels. • Experience working with CRM, project management, and customer lifecycle tools (HubSpot a plus). • Deep familiarity with the SaaS customer lifecycle, including trial, onboarding, adoption, retention, and expansion. • Certifications in project management such as PMP or CAPM are a plus; knowledge of wholesale distribution is a plus.

🏖️ Benefits

• Competitive Compensation: Reflecting your expertise and impact. • Equity Package: Your success is our success—share in the growth you’ll help create. • Comprehensive Benefits: Health, dental, vision, life, short & long-term disability, 401(k), and employee assistance program (EAP). • Flexible PTO: Recharge and refocus with the flexibility to manage your time with no preset limits • Continuous Growth: Yearly education stipend to support your professional development.