Senior UX Designer

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🕒 April 22

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Prokeep

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🤝 B2B

☁️ SaaS

🛍️ eCommerce

💰 $9M Seed Round on 2022-06

B2B • SaaS • eCommerce

Prokeep is a dynamic communication platform designed specifically for distributors, enabling them to enhance customer engagement and streamline order management through various channels such as texting, email, and web chat. By centralizing customer data and communications, Prokeep ensures that teams can serve customers faster and drive increased sales proactively. The platform integrates seamlessly with existing systems, providing real-time insights and AI-driven workflows to facilitate better decision-making and improved customer relationships.

📋 Description

• Own and evolve Prokeep's design system and UX vision — building reusable components and governing design standards that make the entire product team faster, not just your own work cleaner. • Think and design at the systems level — ensuring that individual design decisions connect to broader product architecture and scale without accumulating complexity customers have to absorb. • Drive discovery before design — initiate research yourself rather than waiting for it. Conduct customer interviews, usability testing, and direct user conversations to understand real workflows before designing solutions for them. • Connect design decisions to business outcomes — use product analytics, usage patterns, and behavioral data to identify opportunities, measure impact, and make the case for prioritization in terms the business understands. • Implement information architecture improvements as the product grows, maintaining the simplicity customers depend on. • Partner with the PM and Engineering teams as a cross-functional peer — not a handoff station. Communicate design intent clearly, make tradeoff calls with confidence, and keep teams moving rather than waiting on you. • Design, prototype, and validate solutions using AI-powered tools (Figma, Figma Make, Magic Patterns, and others) — using AI to move faster on production work so your time goes toward problems that require real judgment. • Drive iterative, low-disruption UX improvements that continuously raise the quality of the product experience. • Act as a strong user advocate, influencing product decisions and priorities — and backing that advocacy with data and research, not just instinct. • Clearly communicate design rationale and build stakeholder alignment across product, engineering, and leadership.

🎯 Requirements

• Proven experience designing user-centered B2B or operations-focused digital products — and genuine curiosity about the workflows of real operational users, not just consumer experiences. • A track record of connecting design decisions to measurable business outcomes — adoption, retention, support reduction, or conversion — not just user satisfaction scores. • Experience owning or significantly contributing to a design system, with a clear point of view on what goes into it and why. • Strong expertise across the full design discipline: Information Architecture, User Flows & Journey Mapping, Wireframing & Prototyping, Visual & Interaction Design, and UX Research. • A habit of initiating research independently — you don't wait for a researcher to hand you findings. You go get what you need. • Fluency with AI-assisted design workflows — you actively use AI tools to accelerate production work, and you have the judgment to know when AI output misses the mark for real users. • Comfort working with product analytics and behavioral data to inform priorities, not just validate decisions after the fact. • Experience working in fast-paced, cross-functional, agile environments where you were a peer to PMs and engineers — not downstream of them. • Excellent communication and critical thinking skills — you can explain a design decision to a founder, an engineer, and a customer success rep in the same conversation, and each of them will leave understanding why it matters. • Thrives in ambiguity; treats continuous discovery as the job, not a phase before the 'real work' begins.

🏖️ Benefits

• Competitive Compensation: Reflecting your expertise and impact. • Equity Package: Your success is our success—share in the growth you’ll help create. • Comprehensive Benefits: Health, dental, vision, life, short & long-term disability, 401(k), and employee assistance program (EAP). • Flexible PTO: Recharge and refocus with the flexibility to manage your time with no preset limits. • Continuous Growth: Yearly education stipend to support your professional development.