Field Service Technician

🕒 June 27

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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ProMach

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🤝 B2B

🔧 Hardware

💰 Private equity on 2023-06

Manufacturing • B2B • Hardware

ProMach is a global provider of processing and packaging equipment, integrated systems, and services for consumer packaged goods (CPG) and pharmaceutical manufacturers. The company assembles best-in-class brands into business lines that cover the full packaging line — from processing, filling and bottling to labeling, coding, robotics, end-of-line and turnkey conveyor and integration services. ProMach markets equipment and engineering solutions (including sterilization/pasteurization, pouch and tray systems, capping, labeling, palletizing and digital intelligence for production lines) and reports 150,000+ machines in the field, 50+ go-to-market product brands, 90+ manufacturing and sales locations, and 6,000+ employees worldwide.

📋 Description

• Support TechniBlend (OEM) equipment and systems at customer production facilities • Diagnose and troubleshoot mechanical, electrical and controls technical errors with equipment and determine and execute proper solutions • Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers • Conduct testing and commissioning of control systems, ensuring functionality, reliability, and safety • Perform modifications, upgrades, and routine maintenance to existing equipment to meet customer needs and requirements • Provide best-in-class service with customers and collaborate professionally with fellow technical service and engineering personnel • Provide training to the customers on equipment operations and maintenance procedures • Produce timely, accurate and detailed service reports • Comprehend customer requirements and make appropriate recommendations and modifications as required • Manage field service appointments and customer troubleshooting requests through Salesforce – Field Service Lightning • Ability to manage travel and expenses through expense management software while following company policies

🎯 Requirements

• Proven field service and technical service experience and aptitude • Ability to troubleshoot, test, repair and service technical equipment • Ability to work flexible shifts and adapt to changing work schedules • Willingness to travel up to 70% of the time (primarily domestic / USA) • Ability to read and interpret technical manuals, blueprints, diagrams • Understanding of the safe operation of hand tools and power equipment • Effective communication skills, verbal as well as written • Well-developed skills in problem solving and troubleshooting • Broad technical knowledge of process and/or industrial automation • Mechanical aptitude and ability to perform mechanical and physical tasks • Ability to support customers during and after hours on a scheduled basis

🏖️ Benefits

• Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance • Generous paid time off program • Retirement savings plan with a company match • No waiting period for benefits – you are eligible on your first day of employment