Operations Manager – Greek, English

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Prometeo Talent

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

Prometeo Talent is a talent recruitment and job-matching platform focused on Latin America and remote roles. The website lists job openings across LATAM and provides candidate and employee portals, enabling companies and jobseekers to connect and manage applications. It is presented as a careers site (built with Teamtailor) and functions as HR technology to support hiring and employer branding.

📋 Description

• Lead the day-to-day operations of customer service programs, ensuring service excellence and operational efficiency • Monitor and achieve KPIs, SLAs, quality standards, and overall business objectives • Drive operational performance by analyzing metrics and implementing improvement initiatives • Manage operational profitability through cost control, productivity optimization, and financial performance monitoring • Lead, coach, and develop Team Leaders, Supervisors, and operational teams to build a high-performance culture • Serve as the primary operational point of contact for international clients, maintaining strong long-term relationships • Lead business review meetings (WBRs, MBRs, and QBRs), presenting operational and financial performance • Collaborate with Quality, Training, and Workforce Management teams to optimize service delivery • Support operational transitions, ramp-ups, and new service launches

🎯 Requirements

• 5+ years of experience managing operations within BPO, contact center, or customer service environments • Proven experience leading operational teams and contact center structures • Experience managing client relationships in customer-facing environments • Experience working with international clients and multicultural teams • Strong focus on operational performance, profitability, and continuous improvement • Solid understanding of contact center operations across voice, non-voice, omnichannel, and AI-enabled environments • Experience working with CRM platforms and contact center technologies • Advanced Excel skills with strong reporting capabilities • Fluent Greek (C1–C2) and English (C1–C2) • Strong leadership, communication, analytical, and stakeholder management skills • Experience with Power BI or other business intelligence tools • Previous experience supporting large-scale international customer service operations • Experience leading operational transitions, ramp-ups, or launching new programs • Background in data-driven operational improvement initiatives

🏖️ Benefits

• Opportunity to work with international clients in a fast-paced global BPO environment • High-impact leadership role with direct influence on operational performance and business results • A role where you'll help shape operational excellence while driving continuous improvement and customer success