Operations Manager – Greek, English

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Prometeo Talent

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

📣 Marketing

🎯 Recruiter

Consulting • Marketing • Recruitment

Prometeo Talent is a talent recruitment and job-matching platform focused on Latin America and remote roles. The website lists job openings across LATAM and provides candidate and employee portals, enabling companies and jobseekers to connect and manage applications. It is presented as a careers site (built with Teamtailor) and functions as HR technology to support hiring and employer branding.

📋 Description

• Lead the day-to-day operations of customer service programs, ensuring service excellence and operational efficiency • Monitor and achieve KPIs, SLAs, quality standards, and overall business objectives • Analyze metrics and implement initiatives to improve operational performance • Manage operational profitability through cost control, productivity optimization, and financial performance monitoring • Lead, coach, and develop Team Leaders, Supervisors, and operational teams • Serve as the primary operational point of contact for international clients and maintain long-term relationships • Lead WBR, MBR, and QBR meetings, presenting operational and financial performance • Collaborate with Quality, Training, and Workforce Management teams to optimize service delivery • Support operational transitions, ramp-ups, and new service launches

🎯 Requirements

• 5+ years of experience managing operations within BPO, contact center, or customer service environments • Proven experience leading operational teams and contact center structures • Experience managing client relationships in customer-facing environments • Experience working with international clients and multicultural teams • Strong focus on operational performance, profitability, and continuous improvement • Solid understanding of voice, non-voice, omnichannel, and AI-enabled contact center operations • Experience with CRM platforms and contact center technologies • Advanced Excel skills with strong reporting capabilities • Fluent Greek (C1–C2) and English (C1–C2) • Strong leadership, communication, analytical, and stakeholder management skills • Nice to have: Experience with Power BI or other business intelligence tools • Nice to have: Previous experience supporting large-scale international customer service operations • Nice to have: Experience leading operational transitions, ramp-ups, or launching new programs • Nice to have: Background in data-driven operational improvement initiatives

🏖️ Benefits

• Opportunity to work with international clients in a fast-paced global BPO environment • High-impact leadership role with direct influence on operational performance and business results • Role focused on shaping operational excellence, continuous improvement, and customer success