Prometheus Group
Prometheus Group’s AI-powered Enterprise Asset Management platform combines real-time asset intelligence, ERP data, and automated workflows to help operations managers solve field challenges, anticipate issues, and maximize performance across their assets and ERP. It enables unified enterprise asset optimization through an integrated approach to planning, scheduling, work management, and business analytics across routine and preventive maintenance, shutdowns/turnarounds, and production scheduling.
1001 - 5000 employees
Customer Success Manager
Job not on LinkedIn
November 27
Prometheus Group
Prometheus Group’s AI-powered Enterprise Asset Management platform combines real-time asset intelligence, ERP data, and automated workflows to help operations managers solve field challenges, anticipate issues, and maximize performance across their assets and ERP. It enables unified enterprise asset optimization through an integrated approach to planning, scheduling, work management, and business analytics across routine and preventive maintenance, shutdowns/turnarounds, and production scheduling.
1001 - 5000 employees
📋 Description
• Deliver on the regional customer success strategy by driving adoption, value realization, and long-term retention across your portfolio. • Build and maintain strong relationships with key customer stakeholders, including senior executives, to position Prometheus as a trusted advisor. • Lead onboarding and training efforts to ensure smooth implementation and early success. • Prepare and participate in QBRs/EBRs to showcase ROI, align on strategic goals, and influence roadmap adoption. • Work closely with Sales, Product, Professional Services, and Support to ensure seamless customer experiences and manage escalations. • Act as the voice of the customer internally, providing feedback to improve product and service delivery. • Partner with the Customer Success Director to manage customer health, support renewal conversations, and identify expansion opportunities. • Follow and contribute to scalable processes, playbooks, and success metrics that drive consistency and impact.
🎯 Requirements
• 4+ Years experience in enterprise software/SaaS customer success, account management, or consulting. • Proven ability to manage complex customer relationships and drive retention and growth. • Experience working with asset-intensive industries (energy, utilities, mining, manufacturing) is a plus. • Strong communication, presentation, and stakeholder management skills. • High level of business acumen and a proactive, solution-oriented mindset. • Comfortable working independently and collaboratively in a fast-paced environment. • Bachelor’s Degree in Business, Engineering, or a related field.
🏖️ Benefits
• Half-day Fridays • health insurance • gym membership reimbursements • ongoing professional development • career progression • team events
Apply NowSimilar Jobs
November 13
Core Customer Success Manager handling the entire customer journey for clients in Australia EST region. Leading customer retention efforts and partnerships at Remote - Referral Board.
November 11
Customer Success Specialist at Pluralsight focusing on client engagement through the customer lifecycle. Managing upselling opportunities and driving account growth with cross-functional teams.
November 5
Customer Success Operator providing fast and reliable support for players and server owners at Shockbyte. Handling technical issues and maintaining seamless gaming experiences.
October 28
Customer Success Specialist for AEM, offering customer support and onboarding for software solutions in environmental technology. Responsible for ongoing technical assistance and training sessions.
October 27
Manager of Customer Success for Strategic Accounts at HubSpot, leading a team focused on customer retention and growth. Collaborating cross-functionally to enhance customer experience and support initiatives.