Customer Finance Analyst

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Logo of Prompt Therapy Solutions Inc

Prompt Therapy Solutions Inc

11 - 50 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Prompt Therapy Solutions Inc. is a company that provides therapy-focused software solutions designed to enhance the efficiency and profitability of clinics. They offer a range of features including AI-powered scheduling, patient management, billing, and reporting tools. Their platform caters to various practice sizes, from startup clinics to large enterprises, aiming to optimize clinic operations and improve patient satisfaction. The company's AI solutions help streamline workflows for roles such as front desk staff, therapists, billers, and clinic owners. Through advanced analytics and automated processes, Prompt Therapy Solutions seeks to modernize practice management and drive growth for therapy providers.

📋 Description

• Manage Help Scout and Accounts Receivable processes from start to finish. • Execute invoicing processes with extreme precision, maintaining a 97% or higher billing accuracy rate. • Act as a diplomat for the brand, handling interpersonal situations with tact. • Partner with Sales and Success teams to handle customer education and support. • Proactively identify patterns in support tickets to scope issues, triage outages, and develop training materials.

🎯 Requirements

• Bachelor’s degree in Business, Finance, or a related field. • 2+ years of experience in Customer Support, Accounts Receivable, and or Billing. • Excellent written and verbal communication skills that display the ability to distill complex topics into digestible insights for stakeholders- including the ability to train on new processes. • Developed Excel/Google Sheets skills and exposure to NetSuite or QuickBooks. • Resourcefulness/Problem Solving: You use all the resources available to you while thoroughly thinking through problems to provide solutions for our customers and take the lead on resolving complicated technical or financial hurdles.

🏖️ Benefits

• Competitive salaries • Remote/hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k • Complimentary subscription to digital fitness classes and wellness content • Recovery suite at HQ – includes a cold plunge, sauna, and shower

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