Customer Support Associate

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Proof Holdings, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Celebrating the intersection of digital art and community, PROOF is building products to facilitate connection, education, and entertainment for NFT artists, collectors, and enthusiasts, ultimately working to make the space more accessible and diverse.

📋 Description

• Perform chat, email, and phone-based customer support • Perform technical support to assist customers in navigating and troubleshooting platform issues, leveraging AI tools to diagnose problems, surface solutions, and resolve issues more efficiently • Maintain a positive, empathetic, and professional attitude toward customers at all times • Resolve product or service questions and technical issues by asking clarifying questions, determining the root cause, selecting and explaining the best solution • Provide accurate, valid, and complete information to customers and internal stakeholders by using the right methods/tools • Provide product feedback and suggestions • Take on additional responsibilities and grow your career • Other operational and administrative duties as needed, based on business and customer needs

🎯 Requirements

• Passionate about building customer connections • Experienced in customer service, preferably in a contact center environment • An excellent writer and verbal communicator • Committed and focused, with the follow-through and drive to see problems through to resolution • Capable of diffusing tension to work through the issues at hand • Able to multitask across multiple windows and leverage AI tools to get tasks done efficiently • Flexible and cooperative in your approach to working with others • Patient in helping others resolve technical issues • Comfortable with and enthusiastic about technology

🏖️ Benefits

• Medical, dental, and vision benefits • Life insurance, long and short-term disability coverage • 401k Plan with a 4% match, beginning on your hire date • Unlimited Sick and Vacation time • 14 paid company holidays • Company Chillax weeks • 12 weeks of paid parental leave • 4 week sabbatical after 5 years of continuous full time employment • Health Reimbursement Arrangements for fertility and gender affirmation • Lunch on Proof through Grubhub credit • Monthly work from home stipend • Professional development credit • Monthly reimbursement for Wellness • And more!