Technical Support Representative

🔥 1 hour ago

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Proofpoint

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🔒 Cybersecurity

🏢 Enterprise

🔐 Security

💰 $28M Series F on 2008-02

Cybersecurity • Enterprise • Security

Proofpoint is a company that specializes in cybersecurity solutions, particularly focused on protecting enterprise users from targeted phishing emails and other threats. Their Targeted Attack Protection (TAP) product is designed to provide advanced threat security by checking the safety of websites linked in emails. If a site is deemed safe, users are redirected to the original web destination; if not, access is blocked to prevent exposure to malware. Proofpoint ensures secure email communications within organizations.

📋 Description

• Provide Tier 1 support to administrators and enterprise-level partners during business hours • Troubleshoot and provide technical support for complex technical issues via phone, web-based tools, and email • Advise customers regarding proper product use and address specific systems issues • Manage product escalations and act as a liaison between customers and various levels of tiered support • Assist customers during installations and configuration when needed • Continuously interact with customers through complex, system-level problem escalations and resolutions

🎯 Requirements

• Proven experience in a technical support/helpdesk environment from industrial placement year or since graduating (experience AND/OR knowledge with Email systems and Networking) • Experience in problem analysis and resolution of software problems • Ability to handle customers professionally across all interfaces • Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success • Proven ability to function in a self-directed environment and also to cooperate with team members • Experience with Linux is beneficial • Innovative thinker who is positive, proactive, and readily embraces change • Ability to quickly develop as subject matter expert in areas of Proofpoint technologies

🏖️ Benefits

• Competitive compensation • Comprehensive benefits • Career success on your terms • Flexible work environment • Annual wellness and community outreach days • Always on recognition for your contributions • Global collaboration and networking opportunities