Technical Support Engineer, Korean-speaking

🕒 September 22

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Support CrowdStrike customers globally across multiple security product offerings, with dedicated focus on Korean-speaking customers across the Asia-Pacific region • Troubleshoot customer problems, identify root causes, and resolve issues • Assess customer impact, engage relevant stakeholders, and resolve escalations quickly • Collaborate with product experts and engineering teams to fix bugs or enhance product features • Manage time and workload to meet or exceed operational goals • Learn new technologies and product features • Create and share knowledge articles • Contribute to mentoring and training efforts • Work scheduled shifts and holidays as required by business needs

🎯 Requirements

• 3–8 years of experience in a product technical support role supporting global enterprise customers • Professional proficiency in Korean and English — written and verbal — required • Outstanding oral and written communication skills • Strong customer focus with analytical thinking and logical troubleshooting aptitude • Proven experience troubleshooting and diagnosing issues at the application and operating system level within Windows, Linux or Mac environments • Understanding of operating system fundamentals including user and kernel space, memory management, shared libraries, file and network I/O, Windows registry, software distribution and related concepts • Hands-on experience using tools and techniques to debug problems within Windows, Linux or Mac environments • Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes • SIEM/SOAR specialization: experience with self-hosted log management tools leveraging Kafka and/or containers; container administration and orchestration; regex and at least one query language • Identity Management specialization: Windows Servers, Active Directory, MFA, identity protection, Zero Trust, Kerberos, LDAP, NTLM, SAML, TCP/IP, Wireshark and PCAP analysis • Cloud Technologies specialization: SaaS cloud environments, API/REST debugging, JSON/HTTPS, backend cloud architecture, Cassandra, Kafka, Elasticsearch, Splunk, Docker and Kubernetes • Work scheduled shifts and holidays as required by business needs • Certifications in SIEM/SOAR or cloud platforms are a plus • Prior Korean-speaking enterprise customer support, Asia-Pacific cybersecurity market experience, CrowdStrike Falcon or EDR familiarity, and additional APAC languages are bonus points

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe

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