Technical Support Engineer

🕒 July 24

🇦🇺 Australia – Remote

💵 A$60k - A$75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AutoRABIT

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51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

AutoRABIT is a company specializing in automated DevSecOps solutions specifically for Salesforce environments. It offers a variety of products and services aimed at enhancing security, compliance, and productivity for enterprise teams using Salesforce. These include automated release management, data protection, static code analysis, and visual analytics tools. AutoRABIT's solutions are designed to support rigorous data security regulations and ensure quality in application releases. The company's offerings are built to provide deep automation and visibility into the Salesforce DevOps pipeline, catering to industries such as banking, healthcare, and life sciences.

📋 Description

• Serve as the first contact point for new customer support requests • Drive technical issues to resolution, from qualifying customer concerns through in-depth technical investigation • Manage customer relationships throughout the resolution process • Collaborate with Sales, Solution Consultants, Engineering, Product Management, and Customer Success teams • Improve customer experience and maximize the value of AutoRABIT’s service offering • Guide customers toward appropriate implementations and effective product usage • Troubleshoot, investigate, reproduce, and resolve customer issues in a timely manner • Maintain professional, complete, well-formatted, and consistent communication about open requests • Represent the customer voice in product and engineering solutions • Work across teams with technical customers and team members globally • Adhere to internal and customer-contracted support SLAs • Cover US-hours, rotational, weekend, and potentially other time-zone shifts for 24x7x365 support

🎯 Requirements

• 2-3 years previous Technical customer support experience • Excellent customer service experience and communication skills • Attention to detail • Understanding and ability to learn technical concepts quickly • Experience working with Salesforce and/or a DevOps pipeline is desired • Experience with SCM tools such as Git or SVN is desired • Experience with IDEs such as Visual Studio or IntelliJ is desired • Experience with CI tools such as Jenkins Pipelines, Azure DevOps, BitBucket, or GitLab is desired • Experience with system-wide deployments is desired • Investigation skills to understand problems in context and reproduce scenarios • Familiarity with working with logs is a plus • Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience • Any Salesforce certification is a plus • Must live in and be eligible to work in Australia • Excellent written and verbal US English communication skills • Ability to work US-hours shifts ranging from EST to PST, including rotational and weekend shifts for 24x7x365 support • Ability to adhere to internal controls and customer-contracted support SLAs

🏖️ Benefits

• 100% remote work • 10% travel • On-call/weekend rotations and occasional meetings with global teams • In-person component to the interview process

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