Senior Technical Support Engineer

🕒 June 5

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Armis

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🔒 Cybersecurity

🏛️ Government

💰 $300M Private Equity Round on 2021-11

Cybersecurity • Healthcare • Government

Armis is a leader in cyber exposure management and security, specializing in the protection of operational technology (OT) and cyber-physical security solutions. With its platform, Armis Centrix™, the company empowers organizations to manage the entirety of their cyber risk exposure in real time, addressing critical vulnerabilities across various sectors including healthcare, financial services, manufacturing, and government. Through continuous innovation and acquisitions, such as OTORIO, Armis enhances its capability to protect a wide attack surface from sophisticated cyber threats.

📋 Description

• Provide second-level support with a focus on our EMEA and APJ-based customers • Help resolve customers’ most pressing technical issues • Take ownership of customer cases and troubleshoot customers’ issues • Support our customers in making the most of our products • Work on projects either within/with other teams to create a company-wide impact

🎯 Requirements

• At least 3 years of experience in a similar role - Must • Technical experience supporting Linux-based products - Must • Technical knowledge in Networking - L2/L3 - Must • Composing SQL queries and working with Databases • Industry experience in Cyber Security, particularly network security or application security, is required • Web troubleshooting is preferred • Cloud computing concepts is preferred • Experience with enterprise customer accounts • Working with Docker/Kubernetes-based environments is preferred • Experience with Scripting languages (Bash, Python or equivalent) is preferred • BS degree in CS or equivalent is preferred • Enjoy working with customers using excellent communication and problem-solving skills

🏖️ Benefits

• Comprehensive health benefits • Discretionary time off • Paid holidays including monthly me days • Highly inclusive and diverse workplace