IT Support – Logistics Specialist

Job not on LinkedIn

🔥 49 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Proper

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

Proper is a company that provides specialized accounting services for property managers and real estate developers. Their services are designed to enhance profitability and efficiency by managing the books for these clients. Proper utilizes expert accountants with backgrounds from leading accounting organizations and integrates with popular property management software platforms. They offer scalable pricing options and are equipped to handle a diverse range of asset class challenges such as co-ops, mobile homes, and short-term rentals.

📋 Description

• Coordinate IT onboarding for new employees, including preparing and delivering laptops, peripherals, and other required equipment • Configure, prepare, and test employee devices according to internal IT standards and procedures • Coordinate IT offboarding, including system shutdowns, device recovery, shipping labels, equipment collection, and return tracking • Maintain accurate inventories of laptops, monitors, keyboards, mice, adapters, and other IT equipment and peripherals • Track equipment assignments, serial numbers, delivery status, employee ownership, location, and lifecycle status • Coordinate shipments, deliveries, collections, and returns with local and international shipping providers • Communicate with vendors and logistics companies to resolve delivery issues and follow up on pending shipments • Provide first-line technical support for common Windows and macOS issues, applications, peripherals, and employee IT requests • Troubleshoot basic hardware, software, connectivity, and account-access issues, escalating complex incidents when necessary • Keep employees informed about support requests, equipment deliveries, and outstanding issues • Maintain documentation of IT asset movements, shipment records, onboarding/offboarding checklists, and support procedures • Ensure equipment is handled, stored, shipped, and returned according to company policies • Identify opportunities to improve inventory accuracy, equipment lifecycle management, and operational efficiency • Collaborate with People Operations regarding employee start and departure dates • Support administrative and operational tasks related to device management, software deployment, and IT service delivery • Assist with IT support tickets, ensuring timely responses, effective solutions, and appropriate escalation • Follow IT processes and service standards and track requests within agreed timelines • Use IT management tools, asset inventories, ticketing systems, and device management platforms • Identify recurring operational issues and recommend practical improvements • Create and maintain documentation, checklists, and standard operating procedures • Flag missing equipment, delayed shipments, inventory discrepancies, and onboarding/offboarding risks • Support improvements and automations for IT asset tracking and employee support workflows • Monitor equipment preparation and delivery, inventory accuracy, equipment recovery, shipment status, delivery delays, unresolved logistics issues, and ticket response/resolution times

🎯 Requirements

• At least 1 year of professional experience in IT support, help desk, IT operations, or a related position • Comfortable troubleshooting common hardware, software, operating system, and employee IT issues • Experience tracking company devices, peripherals, assignments, serial numbers, equipment status, and returns • Experience preparing equipment for new employees and coordinating recovery of company assets from departing employees • Ability to coordinate shipments, collections, deliveries, and returns with shipping providers and external vendors • Familiarity with Windows and basic macOS troubleshooting • Familiarity with Google Workspace, identity management, employee account provisioning, device setup, peripherals, and standard business applications • Ability to maintain accurate records, follow checklists, track outstanding requests, and document processes consistently • Professional proficiency in Spanish • At least B1-level English, verbally and in writing • Familiarity with ticketing systems, SaaS applications, remote support tools, and asset management or device management platforms • Strong ownership and follow-through • Highly organized and detail-oriented • Service-oriented and proactive in communication • Practical problem-solving ability, including knowing when to escalate complex technical problems • Adaptable, resourceful, collaborative, and dependable • A degree or technical qualification in Information Technology, Computer Systems, Computer Science, or a related field is preferred but not mandatory

🏖️ Benefits

• Full-time employment • Fully remote work from Mexico