Customer Success Specialist

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July 4

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Property Leads

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Real Estate • Marketing • B2B

Property Leads is a company that specializes in generating leads for real estate professionals. They provide targeted marketing solutions that help agents and brokers connect with potential clients, streamlining the process of buying and selling properties. Their services are designed to enhance the efficiency and effectiveness of real estate transactions.

11 - 50 employees

Founded 2022

🏠 Real Estate

🤝 B2B

📋 Description

• The Customer Success position at Property Leads is responsible for identifying, managing, and assessing customer concerns and questions. • The successful candidate will be a customer-centric individual who can clearly and professionally communicate with clients, resolve inquiries, and handle complaints promptly. • This role will ensure our clients are supported while following company policies. • This role demands time and attentiveness (far more so than a traditional 9-5 job) and will work closely with our Sales & Customer Success Manager. • Identify, manage, and assess customer concerns promptly (within 30 minutes to respond and within 24 hours to resolve). • Manage multiple email inboxes and redirect non-customer support-related inquiries to the appropriate teammate. • Reply to customers via email and text promptly in our CRM and ticketing system. • Understand our client’s journey as a lead buyer at Property Leads. • Follow all Property Leads policies when handling customer support inquiries. • Work closely with our refund team to resolve a refund dispute that the lead buyer declined. • Update clients’ accounts when a setting that is not accessible in the client portal needs to be changed. • Face and handle conflict professionally. • Keep track of all customer's requests, inquiries, etc.

🎯 Requirements

• Proven work experience with 2+ years of customer success. • Have a track record of increasing brand likeness through targeted activities like surveys and quarterly checks with clients. • Help with building a client cult like following. • Excellent communication skills, including listening and facing conflict head-on. • Willing to work in a fast-paced environment. • Self-sufficient and able to properly manage one’s own time. • Well-organized • Advanced time management skills • Strong interpersonal skills with the ability to connect and relate to our clients. • Real Estate knowledge is not required, but is a plus.

🏖️ Benefits

• Competitive total compensation • Paid Sick Time