Business Process Specialist

🔥 29 minutes ago

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Propertyse

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏠 Real Estate

☁️ SaaS

🤖 Artificial Intelligence

Real Estate • SaaS • Artificial Intelligence

Propertyse is a solutions company specifically designed for property managers and real estate professionals, aimed at alleviating their operational burdens through a unique combination of human touch, automation, and AI technology. By leveraging their deep industry knowledge and specialized systems, Propertyse helps clients save over 50% on their costs while improving efficiency, allowing business owners to have more time to focus on growth. They pride themselves on high-quality training and customer service, distinguishing themselves from typical staffing or virtual assistant companies.

📋 Description

• This position will help Propertyse take messy, undocumented business operations and turn them into clear, repeatable systems. • Lead structured discovery with customers and internal team members to understand how work is actually getting done today. • Identify where the business is relying too much on memory, heroics, tribal knowledge, or one person “just knowing what to do.” • Turn customer conversations, screen recordings, examples, team notes, and system walkthroughs into clear process maps and SOPs. • Document workflows in a way that a real team member can follow without needing constant clarification. • Create checklists, escalation rules, decision points, handoff steps, QA checkpoints, and training materials. • Review current workflows and recommend better ways to structure the work. • Help define what has been completed, what still needs work, and what cannot move forward until the customer makes a decision. • Create clean handoff materials so customer success, operations, and support teams do not lose context after onboarding. • Work across common property management workflows, including maintenance coordination, tenant communication, owner communication, leasing support, collections, invoicing, reporting, vendor coordination, and task follow-up. • Help standardize how work moves through property management software, inboxes, task systems, and internal teams. • Review whether team members are following documented processes and where the SOP does not match reality. • Identify gaps between what was promised, what was documented, and what is actually being executed. • Help managers see whether performance issues are caused by unclear process, weak training, poor ownership, or missing systems. • Keep improving Propertyse’s internal workflows as we learn from customers and real execution. • Identify which workflows are ready for automation and which ones still need better process definition first. • Translate messy operations into clear requirements for automation, AI workflows, templates, routing, reporting, or system integrations. • Define the triggers, inputs, outputs, exceptions, and escalation paths needed before technology is layered in. • Make sure automation supports the actual business process instead of creating a more complicated version of the same problem.

🎯 Requirements

• C1/C2 or higher proficiency in English is required. • Strong process-mapping and documentation ability. • Analysis and charting in Excel, Google sheets, or other BI tools • Comfort with public speaking and interviewing customers. • Creating presentations. • Good judgment about what needs to be documented, simplified, escalated, automated, or improved. • Strong attention to detail while still understanding the bigger business objective. • Comfortable working across multiple customers, tools, workflows, and priorities. • Able to work with incomplete information and still create order, next steps, and forward movement.

🏖️ Benefits

• This is a remote role. • You must use your own computer and have reliable internet. - 2 screens is preferred • Training for all Technology will be completed by the Propertyse Team. • Communication will occur through Google Meet/Virtual platform, email, and portal messaging. • This is a contract role that does not include benefits, PTO or holiday pay • Contracts are completed through Deel and payments are made through Deel in your preferred currency.