Training Logistics Coordinator

🔥 12 hours ago

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Prosci

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1994

🏢 Enterprise

📚 Education

💰 Private Equity Round on 2016-12

Enterprise • Education • Consulting

Prosci is a global leader in change management solutions, helping organizations and individuals achieve successful transformations. With over 25 years of research and a proven methodology, they empower leaders and teams to overcome change challenges and drive results. Prosci offers personalized solutions, including training, certification, advisory services, and a comprehensive suite of tools and resources to manage change effectively. Their services cater to a wide range of industries, aiming to integrate change management strategies effectively across different sectors. With a commitment to ongoing research and insights, Prosci continues to be a trusted partner for change readiness and implementation, serving clients in over 80 countries.

📋 Description

• Regularly monitor the shared inboxes and ensure emails are allocated to the appropriate person and responded to in a timely way. • Maintain programme logs and programme/participant notes. • Work closely with the growth team to monitor waitlists for sold out programmes and anticipate demand. • Attend weekly programme review meetings. • Oversee or support the accuracy of our standard client communications. • Document management – support the management and development of team resources. • Assist clients in the post-registration process in order to establish a positive and mutually rewarding client experience with all participants that drives long-term client relationships. • Maintain customer records accurate in CRM. Manage training session coordination and pre-programme requirements, including issuing pre-work, circulating to Instructor and Training Support Specialist, issuing reminders and managing last minute submissions or programme additions calmly and efficiently. • Maintain excellent level of customer service, ensuring communications are answered in a timely manner, programme logistics are managed seamlessly, and customer expectations are exceeded. • Arrange shipping of course materials, ensuring they arrive at the course venue or with the customer on time, confirm receipt. • Liaise with public venue or client contacts related to course and meal timings, dietary requirements, room bookings or other relevant details. Coordinate any unique attendee needs with venue and delivery team. • Enable Prosci portal access for course participants and manage any change requests. • Trigger programme feedback survey, monitor responses and share with instructors, marketing, and relevant members of the growth team. • Communicate regularly with Instructors and Training Support Specialists before, during and after each programme. • Follow agreed best practice internal standards at all times. • Respond to questions via phone, email, and other in-bound enquiries related to training services, training offerings, programme availability, and Prosci Europe policies/procedures while providing an excellent customer experience. • Handle client & customer service calls on enterprise engagements. • Problem-solve situations to address unique client scenarios. • Manage responses to post-programme questions, redistributing to the most appropriate responder when needed. • Manage Credly Badging questions or issues. • Provide guidance and support to participants around Portal access queries, escalating to Training Support Specialists or Prosci HQ as needed. • Participate in process improvement initiatives. • Uphold data integrity through proven application of technology and system standards, paying particular attention to data privacy legislation in the EU and UK. • Provide backup support to other Logistics team members as needed.

🎯 Requirements

• Language Requirements: Native French, Fluent/Native English • Strong attention to detail • Exceptional written and verbal communication skills • Advanced user of MS Excel, Word, Teams, Outlook and SharePoint • Culturally aware - able to adapt communication style as appropriate to ensure exceptional customer service. • Knowledge of using supporting tools and platforms (Salesforce, Microsoft 365, Credly, Salesforce, Dataloader, Zoom, Prosci Portal, GetFeedback). • Previous experience in a customer service, administration or events management role. • Professional competency in English and at least one European language is preferred.