Customer Success Representative

Job not on LinkedIn

🕒 March 25

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ProScore Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

📋 Compliance

📚 Education

Compliance • Education • Construction

ProScore Technologies is a leading provider of IRA Compliance Risk Management solutions that help organizations efficiently manage their compliance frameworks and risks. Through its innovative platform, ProScore simplifies complex requirements associated with the Inflation Reduction Act, ensuring that companies can easily navigate local, state, and federal regulations. The company also sponsors nationally approved Registered Apprenticeship Programs geared towards construction roles, offering features such as prevailing wage verification, robust reporting, and audit capabilities to enhance overall workforce compliance and accountability.

📋 Description

• Become a subject matter expert in ProScore’s AI-powered compliance solutions, understanding all capabilities and potential customizations. • Maintain in-depth knowledge of industry-specific terminology and best practices to effectively communicate with clients. • Develop a strong understanding of compliance matters relevant to ProScore’s industry, especially related to the IRA and other regulatory frameworks. • Serve as a trusted advisor between clients and the product team, documenting client feedback, product improvements, and pain points. • Engage with clients and their employees at all levels, from onsite personnel to C-suite executives, to build strong relationships. • Conduct virtual and in-person training sessions and system reviews for clients. • Collaborate closely with Product, Sales, and Support teams to meet client needs. • Manage client projects, ensuring successful completion and seamless implementation of ProScore’s AI-powered compliance tools. • Help clients identify and develop internal ProScore Subject Matter Experts (SMEs) or champions to foster deeper product understanding and engagement. • Maintain continuous, engaging communication with clients, providing timely guidance and assistance on how to leverage ProScore’s AI-powered tools. • Assist the VP of Customer Success in identifying and improving departmental efficiencies through better tools and processes. • Oversee day-to-day administrative duties, including managing timesheets, invoice preparation, billing accuracy, and resolving billing issues. • Prepare various reports, such as headcount or performance data, by pulling data from internal systems. • Assist with supplier enrollment in collaboration with the client's supply chain group and conduct new supplier orientations. • Act as the main point of contact for client communications, troubleshooting, and issue resolution, including managing functional email boxes. • Communicate regularly with project owners and ProScore Graduate Assistants (GAs) to ensure smooth operations.

🎯 Requirements

• Customer-Facing Experience: Proven experience in customer success or similar roles, with strong client relationship-building skills. • Self-Starter: Forward-thinking, proactive, and a problem solver. • Effective Communication: Excellent verbal and written communication skills, comfortable with public speaking and conducting training sessions. • Multitasking: Ability to stay organized and manage multiple projects and clients simultaneously. • Industry Knowledge: Prior experience in SaaS, RegTech, or FinTech industries is preferred. • Bachelor’s Degree: Preferred, but not required. • Technical Proficiency: Familiarity with office software and browser configurations, with the ability to troubleshoot common client issues. • Strong Interpersonal Skills: Ability to hold technical conversations with clients at all levels, from on-site personnel to senior executives. • Public Speaking: Experience in conducting virtual and in-person presentations or training is a plus.

🏖️ Benefits

• Innovative AI-Powered Environment • Career Growth • Impactful Work • Collaborative Culture