Senior Help Desk Support Specialist – IT Effectiveness, User Support

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🕒 April 1

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

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ProSidian Consulting

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚡ Energy

🏢 Enterprise

Consulting • Energy • Enterprise

ProSidian Consulting is an integrated management and operations consulting firm known for its strong national practice in areas such as Risk Management, Compliance, Business Process, IT Effectiveness, Energy and Sustainability, and Human Capital. The company was established by former Big 4 management consultants and employs a multidisciplinary team of nearly 190 professionals. ProSidian Consulting provides tailored and strategic solutions to private companies and government agencies across various industries, including Manufacturing, Banking & Financial Services, Consumer Products & Retail, Energy & Utilities, and Federal, State & Local Government Agencies. Their approach focuses on aligning strategies at the intersections of assets, processes, policies, and people to deliver sustainable and profitable returns.

📋 Description

• Provide services and support as a Information Technology Center Support (Help Desk Support Service Specialist - Senior) • Serve as a Help Desk Support Service Specialist - Senior and provide coverage for swim lane tasks primarily considered in alignment with Task 2.4.1 User Support Help Desk related activities • Provide senior-level technical support for complex IT issues, including troubleshooting, diagnosis, and resolution for systems and networks • Oversee system administration tasks ensuring system availability and efficiency • Lead Tier 1-3 IT support efforts, providing advanced solutions for user requests and issues • Assist with complex help desk escalations, providing senior-level technical expertise to maintain system efficiency

🎯 Requirements

• Bachelor’s degree in IT or related field • 5+ years of help desk support experience • Senior-level experience in systems administration and support with certifications in MCSE • Experience with multi-tiered technical support systems in a federal or state environment • Senior-level help desk experience with certifications in Microsoft technologies • CompTIA Security+ or CISSP • Certified Information Systems Auditor (CISA) • Microsoft Certified Systems Engineer (MCSE) • Certified in IT Service Management (ITIL) • Certified Project Management Professional (PMP)

🏖️ Benefits

• Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives • Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC • 401(k) Retirement Savings Plans help you save for your retirement • Vacation/Sick days – 2 weeks | Holidays - 10 Federal Government • Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program • ProSidian Employee & Contractor Referral Bonus Program: Up to $5k for all referrals (payments made after new hire has been employed for 90 days)