Client Services Representative

Job not on LinkedIn

🕒 February 27

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟢 Junior

📁 Client Services

🚫👨‍🎓 No degree required

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Prospect Engine LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤝 B2B

☁️ SaaS

B2B • SaaS

Prospect Engine LLC is a B2B appointment-setting and lead generation agency that provides outsourced sales development services to help companies fill their calendars with qualified meetings. They run multi-channel outbound campaigns (LinkedIn outreach, cold email, cold calling), offer inbound marketing (SEO, personal and company branding, content), and use a proprietary Q-Squared methodology and analytics to optimize campaigns and forecast pipeline. Prospect Engine focuses on generating SQLs and predictable pipelines for B2B clients across industries including SaaS, IT services, consulting, finance, and recruitment.

📋 Description

• Manage the servicing of the existing clients, including handling customer servicing inquiries and dealing with escalated payment issues • Ensuring the timely collection of statements and other documentation necessary for servicing • Follow all changing guidelines within the servicing process and applicable policies due to changes in requirements or recommendations by CFPB, FRB and other regulatory agencies • Determine the reason for cancellation and best course of action to assist in retention • Increase contact rate effectiveness • Responsible for managing high volume of phone calls for a large customer base • Extensive knowledge of the firm's product offerings

🎯 Requirements

• Customer Service skills (verbal & written) • Familiarity with debt settlement products • Empathetic • A history of meeting performance targets • Team Player • Maintaining a positive attitude • Professionalism • Excellent time management and prioritization skills • Superior organizational skills

🏖️ Benefits

• Paid time off