Help Desk Associate

Job not on LinkedIn

🕒 February 27

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

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Prospect Engine LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤝 B2B

☁️ SaaS

B2B • SaaS

Prospect Engine LLC is a B2B appointment-setting and lead generation agency that provides outsourced sales development services to help companies fill their calendars with qualified meetings. They run multi-channel outbound campaigns (LinkedIn outreach, cold email, cold calling), offer inbound marketing (SEO, personal and company branding, content), and use a proprietary Q-Squared methodology and analytics to optimize campaigns and forecast pipeline. Prospect Engine focuses on generating SQLs and predictable pipelines for B2B clients across industries including SaaS, IT services, consulting, finance, and recruitment.

📋 Description

• Effectively and efficiently provide desktop and remote technical support in a timely manner • Effectively install, configure, diagnose, troubleshoot, and repair hardware and related equipment including: PCs, laptops, mobile devices and printers. • Perform hardware/software inventory and software license tracking. • Assist in the training of Fortune staff in the use of PCs and basic network operations. • Ability to follow directions and complete tasks without micro-management • Excellent note taking and organizational skills • Ability to create step by step documentation on procedures and steps for technical tasks

🎯 Requirements

• Minimum of 1 year hands-on experience with workstation support, including operating systems, applications, and hardware support in a Windows OS environment. • Minimum of 1 year experience of troubleshooting client-side networking and connectivity issues. • Proven experience in working with results-driven, customer-service oriented support teams. • Strong knowledge of Microsoft and TCP/IP networking and network printing. • Knowledge of networking technologies. • Strong MS Outlook, MS Office, and application support skills, including strong anti-virus and anti-spyware support knowledge. • High school diploma or equivalent (some college preferred). • A+ and Net + Certified preferred. • Excellent customer service skills.

🏖️ Benefits

• Health insurance • Professional development opportunities