Support Operations Specialist

Job not on LinkedIn

🕒 February 27

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

💵 $35 - $85 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

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Prospect Engine LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤝 B2B

☁️ SaaS

B2B • SaaS

Prospect Engine LLC is a B2B appointment-setting and lead generation agency that provides outsourced sales development services to help companies fill their calendars with qualified meetings. They run multi-channel outbound campaigns (LinkedIn outreach, cold email, cold calling), offer inbound marketing (SEO, personal and company branding, content), and use a proprietary Q-Squared methodology and analytics to optimize campaigns and forecast pipeline. Prospect Engine focuses on generating SQLs and predictable pipelines for B2B clients across industries including SaaS, IT services, consulting, finance, and recruitment.

📋 Description

• Managing day-to-day operations. • Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards. • Assisting with the implementation of new processes and procedures. • Identifying ways to improve customer experiences. • Ordering supplies and maintaining inventory levels. • Overseeing the operations team and assigning tasks. • Training new employees and ensuring that health and safety regulations are followed. • Interacting with customers and suppliers, answering questions, and resolving issues. • Tracking and reporting on operational performance. • Maintaining policy and procedure documents.

🎯 Requirements

• Bachelor's degree preferred. • 2+ years of experience as an operations specialist or in a similar role. • Project management and leadership experience. • Ability to analyze and improve operational processes. • Strong people management and organizational skills. • Excellent communication skills, both written and verbal. • Strong problem-solving and time management skills. • Detail-oriented.